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Analyst 3, Cust Contract Admin

Company: HonorVet Technologies
Location: San Diego
Posted on: November 22, 2021

Job Description:

Job Description

Analyst 3, Cust Contract Admin

Mode of interview : Telephonic / In person

Location: San Diego CA 92130

Shift hours: 1st Shift


Marketing Specialist, MMS US Region Customer Engagement

Business Description:

  • The Medication Management Solutions (MMS) business unit within Client is a $2B Global business, with the leading share in Pharmacy Automation and IV Delivery Products in Acute Care Hospitals, Non-Acute Care, and Retail Pharmacies. Its focus is optimizing the medication use process while ensuring patient safety.
  • As part of the MMS Connectivity & Communications team, you will be responsible for coordination and execution of activities involving customer engagements in support of the team's goals.
  • This includes managing reference requests which are opportunities for prospective customers to engage with our current customers prior to contracting for our solutions.
  • We're looking for an experienced customer service professional with interest in the healthcare field to manage day-to-day operations of reference requests and supporting activities.
  • This person will be responsible for vetting processing incoming requests, extracting account data from various databases, tracking customer engagement activities and communication with the Client field teams and customers.
  • The ideal candidate has polished verbal and written communication skills, excellent multitasking abilities, and advanced proficiency with Excel.
    Key Responsibilities:
    • Monitor, vet and schedule engagements to support reference requests aligned to the specific needs expressed by sales.
    • Follow up with necessary teams to ensure engagements are fulfilled in a timely manner.
    • Demonstrate strong project management skills to prioritize, triage, complete and track requests appropriately.
    • Research and report specific account details to support various marketing and sales opportunities.
    • Facilitate reference calls while presenting a professional demeanor to ensure engagements flow smoothly and time is managed efficiently.
    • Maintain tools and trackers that support day-to-day operations of the customer engagement team.
    • Assist in planning, creating and reviewing marketing assets for the promotion of reference webinar events.
    • Track customer feedback to identify opportunities to collect testimonials through coordination with the field team.
    • Work to identify and vet multiple reference sites to support sales activities for Pyxis, and Health Sight anchor products.
    • Develop a reference program to identify, assess and engage Alaris Interoperability and Pyxis IV Prep customers in reference activities supporting end-to-end medication safety sales efforts.
    • Support the setup, billing and regulatory processes for contracting Health Care Professionals for promotional engagements and consulting services.
    • Explore tools and resources to improve and automate specific workflows of the reference site management process and establish a closed-loop system for collecting feedback.
    • Support other customer engagement tasks and activities as needed.
      Qualifications & Competencies:
      • Bachelor's Degree in Business, or Marketing.
      • At least 3 years related internship and/or related professional experience. Experience in Client and the MMS product categories is highly desirable.
      • Demonstrates intermediate knowledge of marketing disciplines and concepts.
      • Highly polished writing and editing skills, strong presentation and verbal communication skills - generated through critical attention to detail.
      • Demonstrated proficiency in: project management, planning, execution, time-management and follow-through skills.
      • Ability to learn and effectively use multiple data systems to compile, evaluate results and make recommendations.
      • Personal characteristics: collaborative, dynamic, team player, detail-oriented, critical thinker, self-motivated, enthusiastic, resourceful - "will figure it out", customer-focused, adaptable, conscientious.
      • High degree of proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook).
      • Working knowledge of collaboration platforms (SharePoint), and customer relationship management databases ( a plus.
      • Must excel in fast-paced, rapidly evolving environments. Self-starter able to work both independently and on a team, prioritizing and managing multiple projects and deadlines in a dynamic environment.
      • Flexibility and willingness to roll up their sleeves to get the job done.

Keywords: HonorVet Technologies, San Diego , Analyst 3, Cust Contract Admin, Professions , San Diego, California

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