Desktop Support Analyst
Company: LPL Financial
Location: Spring Valley
Posted on: January 15, 2022
Are you a team player? Are you curious to learn? Are you
interested in working in meaningful projects? Do you want to work
with cutting-edge technology? Are you interested in being part of a
team that is working to transform and do things differently? If so,
LPL Financial is the place for you!
LPL Financial (Nasdaq: LPLA) was founded on the principle that the
firm should work for the advisor, and not the other way around.
Today, LPL is a leader* in the markets we serve, supporting more
than 18,000 financial advisors, 800 institution-based investment
programs and 450 independent RIA firms nationwide. We are steadfast
in our commitment to the advisor-centered model and the belief that
Americans deserve access to personalized guidance from a financial
advisor. At LPL, independence means that advisors have the freedom
they deserve to choose the business model, services, and technology
resources that allow them to run their perfect practice. And they
have the freedom to manage their client relationships, because they
know their clients best. Simply put, we take care of our advisors,
so they can take care of their clients.
This position assists customers, end users and operating staff with
technical support of computers, applications, and related
technology. Interaction with multiple levels of end users,
managers, VIPs and local technical staff is required. - Support
includes specification, installation, and testing of computer
systems and peripherals within established standards and
guidelines. - Activities require interaction with application
software and operating systems to diagnose and resolve unique,
Accurately test, identify, repair, resolve, and document end user
technical issues for basic desktop/laptop/workstation support,
basic connectivity support (wired and wireless), PDAs, and basic
Troubleshoot and resolve software issues. Install, configure,
reconfigure or reinstall desktop software including remote
Reimage computers/hard drives in accordance with standards.
Perform Move, Add, and Change function including installation and
Install, configure, and troubleshoot Windows based operating
systems, Microsoft Office and Internet browsers.
Install, configure, and troubleshoot MAC/Apple based operating
systems and proprietary applications.
Configures and supports remote users including VPN client and
Backup and restore settings and associated systems administration
Take ownership of issues from end-to-end to reach a resolution for
all appropriate requests and incidents.
Troubleshoots incidents and fulfills requests within established
Adheres to -Desktop -and End User Computing processes, procedures,
policies, and job aids.
Provides a high touch, business aware, personalized, world-class
Provide basic first level troubleshooting for IP Phone related
Categorize and prioritize end user support requests and service
requests by utilizing ticketing system to track tickets and provide
up-to-date status and information.
Perform asset inventory activities as needed.
Train and orient staff on use of hardware and software.
Recommend and / or perform upgrades on systems as required.
What are we looking for?
We want strong collaborators who can deliver a world-class client
experience . We are looking for people who thrive in a fast-paced
environment, are client-focused, team oriented , and are able to
execute in a way that encourages creativity and continuous
At least 2 years of experience in the field or in a related area
Strong Microsoft Office skills (Outlook, Word, and Excel)
Strong Microsoft operating System installation and troubleshooting
Strong Break / Fix skills Desktops, Workstations, Notebooks,
Tablets, MFPs, and Printers
Self-motivated and willingness to adapt to different roles within
-Desktop -Support services.
Possesses a friendly, can-do attitude.
Must be detail oriented and self-motivated
Strong customer-service skills. - Ability to provide consistent,
excellent customer support to entire staff, representing a variety
of personalities and management levels
Strong written and verbal communication skills
Ability to perform in a dynamic environment with changing schedules
Familiarity with Software Distribution tools such as SCCM
At LPL, we believe that objective financial guidance is a
fundamental need for everyone. As the nation 's leading independent
broker-dealer, we offer an integrated platform of proprietary
technology, brokerage, and investment advisor services. We provide
you with a work environment that encourages your creativity and
growth, a leadership team that is supportive and responsive, and
the opportunity to create a career that has no limits, only amazing
We are - one team on one mission. We take care of our advisors, so
they can take care of their clients.
Because our company is not too big and not too small, you can seize
the opportunity to make a real impact. We are committed to
supporting workplace equality, and we embrace the different
perspectives and backgrounds of our employees. We also care for our
communities, and we encourage our employees to do the same. This
creates an environment in which you can do your best work.
Want to hear from our employees on what it 's like to work at LPL?
- Watch this !
We take social responsibility seriously. Learn more here
Want to see info on our benefits? - Learn more here
Join the LPL team and help us make a difference by turning life 's
aspirations into financial realities. Please log in or create an
account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lp
lfinancial.com email address and will never conduct an interview
online or in a chatroom forum. - During an interview, LPL will not
request any form of payment from the applicant, or information
regarding an applicant 's bank or credit card. - Should you have
any questions regarding the application process, please contact LPL
's Human Resources Solutions Center at (800) 877-7210.
Keywords: LPL Financial, San Diego , Desktop Support Analyst, Professions , Spring Valley, California
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