Data Analyst- Customer Operations
Company: Fluidra North America
Location: Carlsbad
Posted on: May 15, 2022
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Job Description:
Fluidra is seeking a CX Analyst -to join our teamat our North
American Headquarters in Carlsbad, CA.WHY WORK FOR FLUIDRA?We are a
leader in the global pool industry. Our portfolio includes some of
the most trusted brands; we offer our customers an expansive array
of products across both the residential and commercial pool and
wellness markets; and we have strong geographical footprint with
operations in over 45 countries. With our merger with Zodiac, we
now have over 5,500 employees and the combined resources to
accelerate innovation in critical areas like energy-efficiency,
robotics and the Internet of Things.We are guided by clear values
and come to work every day with a simple and direct mission in
mind: To create the perfect pool and wellness experience. By
staying focused on this mission, we will create value for all our
stakeholders-customers, pool owners, investors and employees.We own
a portfolio of some of the industry's most recognized and trusted
brands, including Jandy -, AstralPool -, Polaris -, Cepex -, Zodiac
-, CTX Professional - and Gre -.WHAT YOU WILL CONTRIBUTEThe CX
Analyst is responsible for supporting the cloud based phone system
(In Contact) this involves, reporting, queues, Workforce
maintenance and reassigning employees as well as report out of
weekly metrics. - The Analyst is also responsible for assisting
with Warranty reporting through ZWCS, Salesforce and Oracle. - This
position will report and analyze for CX and Field Service.This
position will have an active role in the monthly reporting and
analysis, ad hoc reporting, budgeting, forecasting and projections.
The CX Analyst participates in the reporting and analytics function
to support the Customer Experience Team and the Field Service Team.
- The individual is advanced with data and technology management
including In Contact, Salesforce, Warranty Claims System, analysis
of numbers, metrics management and reporting. The CX Analyst has
expert working knowledge of the utilization and manipulation of
business intelligence through various tools such Oracle, BI, and
Excel.Additionally, you will:
Keywords: Fluidra North America, San Diego , Data Analyst- Customer Operations, Professions , Carlsbad, California
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