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IT Helpdesk Technician

Company: Advanced Diabetes Supply
Location: Carlsbad
Posted on: May 16, 2022

Job Description:

ADS is a leading supplier of Continuous Glucose Monitoring supplies, insulin pumps, and pump supplies, as well as leading brands of diabetes supplies and accessories. We are seeking a Helpdesk technician to join our growing support efforts. If you have a penchant for technology and are excited about joining a dynamic and winning team, ADS may be the perfect place to gain further experience and get ahead..

Hours: 8:00 am - 4:30 pm Day-to-day Helpdesk tasks may vary, on any given day, depending on system or user needs. Helpdesk staff have regular operations to perform but there will always be unexpected issues that arise in a given day. As a result, they are often the first point of contact and interaction, when a user faces system, software, or hardware issues.Manage (prioritize), monitor, and resolve Help Desk Ticket Requests in a timely, effective, and efficient manner.Primarily (90% of time), responds to requests via walk-up, phone, email, and chat.Maintain\support user PCs, including upgrades and configuration, as needed.Responsible for PC's, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc.).Provides technical assistance for problems and questions.Identify\resolve network and related computer system problems.Modify\install\upgrade software, to fix known\unknown issues.Keep ongoing inventory/storage/waste of all end-user equipment, peripherals, and devices, (including desk phones, parts, and toner).Trains staff and customers on troubleshooting and diagnosing problems.Complete follow-up with customers, to ensure full resolution of issues.Remote access of customers hardware and software to provide technical support.Document any\all customer support interactions.Documents procedures\tasks\solutions as KB articles.Assists hiring managers and HR staff with on-boarding of hires.Assists in keeping designated work areas clean, orderly, and free of clutter.Familiar (but not necessary) with Outlook, Edge, Chrome, Fire-Fox, two-factor authentication, Remote Desktop Protocol.Familiar with Active Directory (mainly account management), remote access and management process (Barracuda MSP), printers, printer operation, and printer support, VOIP telephony, and soft phones.SkillsThe Helpdesk team triages incoming technical issues and are patient task managers who know how to create or find solutions to unexpected technical problems. They may work with multiple people, teams, or departments, and need to communicate effectively and take ownership of assigned tasks to ensure they are completed appropriately and on time.Strong understanding of computer operation, hardware, software, and operating system.Good Customer Service skills, with an ability to communicate, both orally and in writing, effectively.Effective writing and editing skills to aid in updating documentation\procedures.Understand how to troubleshoot problems and identify effective and efficient solutions.Experience with troubleshooting, identifying, and resolving computer technical issues.Specific understanding of virtual environments, server\client model, and basic network protocols.Microsoft Certified (preferred)A+ Certified (preferred)Relevant experience working in a help desk environmentAvailable to work regular, 8-hour days, 5 days a week.Proficiency with Microsoft Windows 10 OSDetail oriented in order to keep detailed notes on ticketsHighly organized to keep Help desk tickets orderAbility to think on your feet and diagnose\resolve basic computer technical issues, often without any preliminary information.Act as a team-player, by putting the team or team-effort before one's own interests or agenda.Good work ethic, commitment, and dedication to the job, as described.Ability to commit, focus, and dedicate time and effort, until assigned duties are completed, without being distracted.Ability to learn, effectively, and knowing how to seek given assistance or information, when required.PM21PI177825325

Keywords: Advanced Diabetes Supply, San Diego , IT Helpdesk Technician, Professions , Carlsbad, California

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