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Service Coordinator

Company: Sempra
Location: San Diego
Posted on: June 24, 2022

Job Description:

Job DescriptionPrimary PurposeManages all coordination of construction service orders from customer inception to construction completion. Responsible for all incoming customer requests, via phone lines and web base, for new service, remodels, upgrades, relocations and removals involving gas and electric facilities.Duties and ResponsibilitiesDetermines scope of work involved and distributes requests to appropriate departments.Interfaces with Service Planners, General Contractors, Electricians, Plumbers, Service Crews, Trench Inspectors, District Dispatchers, Gas Engineering, New Service, Customer Contact Center and Right of Way.Gathers all technical information associated with customer requests.Navigates CISCO and DPSS to assign project and job levels and maintain job status.Processes all Service Planner work, planner files and identifies the need for permits and secures them through appropriate personnel.Responsible for assigning, scheduling and dispatching stand-by lineman for energized facilities and for mandreling.Assigns, schedules and dispatches electric service crews to install services and dusk to dawn lighting.Works with district Dispatchers to schedule gas service crew work, field memos and PE work orders.Checks all orders for accuracy and completeness, documents and files all service work.Verifies orders are construction ready, including necessary permits, rights of way, traffic control plans and monies processed are complete.Primary interface with Temporary Service Providers requesting electric temporary service.Includes identifying source availability, costing, designing and preparing a service order and related letter.Responsible for informing and educating customers on our processes and procedures.Notifies customers/contractors of job completion and determines, initiates and coordinates any follow up activities required.Performs other duties as assigned (no more than 5% of duties).QualificationsQualificationsEducationH.S. Diploma/GED High school diploma required. Required College level courses are desirable. Preferred Experience2 Requires 2 years of related construction or customer service experience. RequiredSkills and Abilities Must have excellent oral and written communication skills, teamwork, analytical ability, problem solving, time management, multi-tasking, decision making and customer service skills. Strong understanding of SDGE construction related internal processes is desirable. Intermediate to advanced skills with Microsoft Word, DPSS, CISCO, GFMS, GPORT, SPESCOM eB are highly desirable. Other QualificationsTextio - 4/5/21

Keywords: Sempra, San Diego , Service Coordinator, Professions , San Diego, California

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