Business Process Analyst, Senior-3089 Business Process Analyst, Senior-3089

Company: Calsoft Labs
Location: San Diego
Posted on: January 26, 2023

Job Description:

Job Description: Top 3-5 Required Skills (These are not preferred skills. If the candidate does not have these required skills, they will be rejected completely)
1. Write functional specifications capturing business requirements in Confluence
2. Document Process flows using flow charting software like Microsoft Visio
3. Create, prioritize and manage production support, bug and enhancement tickets in Jira
4. Lead and coordinate User acceptance testing and End User process and system training.
5. Experience with Salesforce (Leads, Opportunities, Accounts)


Technologies: What does this temp must know to perform the required job duties(These are not preferred technologies - If they do not have these technologies they will be rejected completely)
Jira
Confluence
Salesforce

Required Education: (Candidates without this level will be rejected completely):
Bachelor's degree in Business, Finance, Operations, Marketing or related field

Key Words: Any key words, job titles or competitors that our suppliers can be on the lookout for?
Business Process Analyst, Sales Analyst, Marketing Analyst, Business Analyst, Systems Analyst

General Summary:
We need a Business Process analyst with working experience in the Sales and Marketing space. Role requires knowledge of Jira, Confluence and Salesforce.

Principal Duties & Responsibilities:
Create and mange production support, bug and enhancement tickets in Jira
Lead status meetings, business prioritization meetings, process development workshops and training sessions.
Facilitate communication between user community and project teams.
Work closely with key stakeholders and business management to prioritize and align requests with strategic initiatives.
Develop and recommend new / improved business process, policy, and system solutions.
Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
Write functional specs capturing business requirements, document user desktop procedures, process flows and RACI.
Document business requirements in Confluence,
Lead and coordinate User acceptance testing and End User process and system training.
Secure user support and adoption of new processes.

T Core Competencies:
Working Knowledge in Jira, Confluence, Salesforce

Required Competencies:
Working experience in business solution life cycle, writing requirements document, process flows and functional specifications that capture business requirements.
Experience working with cross functional and global team to embrace new solutions, utilize business process techniques such as RACI, process flows, swim-lane diagrams to develop solutions and ensure design is consistent with future initiatives and scalable.
Working experience in Sales and Marketing, Salesforce CRM, Jira, Confluence, Agile methodology required.
Strong written and verbal communication skills
Experience working with cross-functional teams at all levels
Strong collaboration and presentation skills.
Strong critical thinking and analytical skills.
Knowledge of Data Management and Analysis (e.g. Excel, Tableau, etc.)


Minimum Qualifications:
4+ years of Business process experience in the Sales and Marketing area.
Experience in Sales and Marketing, Jira, Confluence and Salesforce.
Bachelor's degree in Business, Finance, Operations, Marketing or related field and 4+ years of related business process analysis experience.
Comments for Suppliers: 9/20: 2 rounds of interviews only

-Hybrid (working from home and in office) Must be available on site 3 days per week and a full week onsite when needed for workshops/trainings. Must be flexible as needed with onsite requests

Shift: Hour/Days of Work 5 days per week Monday Friday: core hours of 8:30am 5pm

9/29 must have Salesforce experience, most resumes are lacking

Keywords: Calsoft Labs, San Diego , Business Process Analyst, Senior-3089 Business Process Analyst, Senior-3089, Professions , San Diego, California