Senior Systems Analyst
Company: Sharp HealthCare
Location: San Diego
Posted on: January 27, 2023
Job Description:
Hours Shift Start Time:VariableShift End Time:VariableAdditional
Shift Information:Weekend Requirements:As NeededOn-Call
Required:YesWhat You Will DoThis role reports to the manager of
Interoperability and Innovation and will include support of Epic
CareEverywhere, Sharp integrated HINs (San Diego Health Connect,
CareQuality, Commonwell, etc), FHIR APIs, and other key
Interoperability & data exchange initiatives at Sharp HealthCare.
The Sr. Systems Analyst role within IT is responsible for systems
analysis, consulting with users and stakeholders to determine
software and system functional specifications. This role focuses on
application support, enhancement, design, build, and implementing
more complex changes and resolving more complex issues. Possess
expertise in application functional use and design, development,
documentation, analysis, modification and testing. Brings
competency to application and administration duties required to
support Sharp's environment in a highly available manner. Promotes
the effective and efficient use of computing resources and
facilitates client workflows. Will manage IT project initiatives,
provide planning activities, and act as a mentor to peers.
Exercises discretion with independent thought and judgment. Ability
to work independently and meet deadlines.Required
Qualifications
- 5 Years relevant experience.
- Leadership experience.Preferred Qualifications
- 5 Years healthcare or related subject matter experience.
- 3 Years system analyst role.
- Project Management experience.
- Six Sigma Yellow Belt Certification - Various-No accreditation
board -PREFERREDOther Qualification Requirements
- Professional Certifications (2 preferred): Certifications that
portray advanced level of proficiency relevant to the job
responsibilities.Essential Functions
- CommunicationCommunication competency statement: Ensures
effective communication with stakeholders.Draws from experience and
knowledge of established processes to identify key stakeholders who
are internal and external to IS. Includes various stakeholder
roles, for example, process owner, approver, resource, team member,
or interested party.Portrays effective written and oral
communication tools and techniques that are appropriate for the
message and the audience. For each stakeholder, the goal is that
they receive the communication they want and that it is delivered
when and how they want to receive it.Develops and achieves
consensus on communication plans.Leads evaluation of communication
plans and refines processes for improvement.Works closely with the
Analysts, and IT help desk to provide education and otherwise
facilitate the resolution of problems.Leads complex interactions
with key vendors and drives to resolution.Collaborates with client
leadership, providing senior expertise on projects and
enhancements.Proactively communicates completion dates. Ensures
adequate communication of project related issues.Utilizes
Knowledge, Research and Experience in sharing ideas and information
with others that align with and compliment Sharp's Vision, Mission,
and Values.
- LeadershipLeadership competency statement: Exercises leadership
role with staff and clients to promote customer satisfaction and
staff development.Exercises discretion with independent thought and
judgment.Ability to work independently and meet
deadlines.Demonstrates content expertise regarding applications and
business operations.Manages client expectations and priorities
through effective communication and interaction.Resolves conflicts
between client expectations and department priorities.Proposes and
implements creative solutions to problems.Facilitates interactions
with clients to ensure understanding, agreement and attainment of
project goals.Trains new IT staff in system functions and
operations in order to maximize user effectiveness and utilization
of systems.Mentors team members.
- Problem analysis and resolutionProblem solving and analysis
competency statement: Utilizes effective and creative problem
solving techniques within the Information Technology accepted
framework to develop quality services and resolve complex
problems.Analyzes and implements effective client
workflow.Demonstrates sound knowledge of business, strategic, and
IT strategies, translates business requirements into system
solutions that meet project requirements.Performs problem analysis
using sound judgment, initiative, and discretion.Analyzes user
needs/requirements through: on-site visits; review of department
policies/procedures; and review of system capabilities; ensuring
attainment of optimal functionality; and user
satisfaction.Identifies root cause and determines viable
solutions.Identifies and communicates options and proposed
solutions.Develops a comprehensive analysis of pros/cons and
implications of proposed solutions.Demonstrates strategic and
forward thinking by conducting thorough analyses of proposed
solution's impact to other applications.Seeks out required data for
problem analysis and resolution.Uses effective interviewing skills
to elicit client requirements.Responds to requests in a manner and
timeframe consistent with the department guidelines, including
ticket transfer procedures, if transferring is appropriate.Uses
application specific tools to monitor system health as needed.Will
receive remedial issues from other analysts when senior level
skills are required for problem resolution.
- Project managementProject management methodology competency
statement: Demonstrates consistent and effective application of
Project Management techniques.Analyzes department and client needs
to develop a workable training plan.Determines an accurate scope,
definition, and charter for the project.Ensures execution of
training plan.Determines and plans for appropriate project task
support and task communication.Manages small to medium projects and
insures completion within target dates as agreed to with affected
parties.Leads and/or contributes to risk identification and
mitigation efforts.Develops, contributes and maintains project
plans.Communicates project scope, deliverables, plans, issues and
post project reports.Negotiates to obtain consensus and approval on
required changes.Follows approved project management
standards.Monitors and reports progress of implementation.
- System configuration and testingSystem configuration, change
management, and testing competency statement: Demonstrates advanced
skill set for the Application Support, Enhancement, Design, Build
and Implementation for complex changes.Ensures the appropriate use
of test environments.Develops and executes plans for application
functional use and design, development, documentation, analysis,
modification and testing.Consistently maintains software changes
across the production and test environments according to IS
policy.Keeps all environments synchronized.Develops test scripts
that include standard functionality, client workflow,
tables/dictionaries, screen design, system options and rules.Does
not cause production delays due to negligence or failure to follow
established procedures.Mentors staff regarding change management
procedures.Follows scheduled and unscheduled Downtime Processes,
disaster recovery procedures.Demonstrates knowledge of and
adherence to Sharp Security policies.Awareness of vendor SLAs.
response time, resolution time and escalation time and intervenes
as requested by management on vendor issues.Awareness of vendor
contract clauses and intervenes as requested by management on
contractual issues.Develops system documentation for on-call and
other operational requirements.Proactively maintains system
architecture as needed.Completes peer review process per change
management guidelines.Creates Test Strategy documents to describe
the testing approach for large and complex projects.Develops User
Acceptance Testing plans and works with team members to ensure the
plans are followed.Knowledge, Skills, and Abilities
- Must have strong leadership skills and experience.
- Knowledge of clinical and business operations in a healthcare
environment.
- Knowledge of hospital and clinic culture, regulatory
requirements (e.g., JCAHO), and health care requirements as it
relates to information security and privacy (e.g., HIPAA).
- Proficiency in the applications supported by the department,
Microsoft Office Suite, MS Project, and Project Web App.
- Must be able to calmly and professionally respond to frequent
deadlines for reports and related tasks, and to prepare work and
presentations on short notice.
- Use telephone frequently; must be able to hear and speak
clearly by telephone.Sharp HealthCare is an equal
opportunity/affirmative action employer. All qualified applicants
will receive consideration for employment without regard to race,
religion, color, national origin, gender, gender identity, sexual
orientation, age, status as a protected veteran, among other
things, or status as a qualified individual with disability or any
other protected class
Keywords: Sharp HealthCare, San Diego , Senior Systems Analyst, Professions , San Diego, California
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