Business Analyst - SalesForce

Company: IQVIA
Location: Carlsbad
Posted on: January 27, 2023

Job Description:

Job description IQVIA Overview IQVIA brings together advances in data science, technology, and healthcare expertise to help customers make better decisions and ultimately improve patient outcomes. Our mission is to help create a healthier world. We believe by accelerating innovations and making intelligent connections across the healthcare ecosystem, we can make exponential progress S.M.A.R.T. Recall Program Overview S.M.A.R.T. Recall is an IQVIA--- product that partners with MedTech companies, offering agility and flexibility with FDA recall, correction, and removal support.We execute against our partners' recall strategies, offering closed-loop recall support for all levels of field actions - from non-reportable actions to the most urgent Class 1 recalls. SMART Recall enables our MedTech partners to effectively recall products in the safest and most urgent manner. Job Overview This Business Analyst will have the opportunity to partner with MedTech clients, to understand their business needs and recall processes while collaborating with them to ensure those needs are met and processes are effectively executed.Ultimately, this position will do this by gaining an understanding of our client's current recall process, documenting that process, and ensuring SMART recall is integrated and operating according to that process.This will require someone to have a firm understanding of SalesForce, as that's the platform we're building off of, and the ability to gather requirements, document them, and communicate them to internal technical teams. Essential Functions Perform application configuration including user management, administrative functions, workflows, process builders, data management, and creation of reports.Elicit, document and analyze data to understand project goals and customer requirements for deliveryParticipate in creating and maintaining system documentation and training materials.Create workflows for program deliveryQA & Testing - Perform QA testing, build test documentation to support delivery and records needed for System validationCustomer reporting & Analytics - Manage data refreshes for customer reporting on Tableau Qualifications Bachelor's Degree Computer Science or Business Administration, or equivalent experience 2+ yrs. of Salesforce Application support/system experience Motivated learner with a high aptitude for problem solving Demonstrated ability to understand client requirements as well as underlying infrastructure applications, systems and processes to enable execution of those skills. High Degree of organization, initiative, and personal accountability. IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more athttps://jobs.iqvia.comWe are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoeAs the COVID-19 virus continues to evolve, IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status. https://jobs.iqvia.com/covid-19-vaccine-statusColorado/California/Washington state Pay Transparency : The salary range for this role is $57,000 - $71,000.The actual salary will vary based on factors like candidate qualifications and competencies. Certain roles are eligible for annual bonus, sales incentives and/or stock. Benefits may include healthcare, retirement, paid time off, and more.

Keywords: IQVIA, San Diego , Business Analyst - SalesForce, Professions , Carlsbad, California