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Support Analyst II (Brink POS)

Company: Sayva Solutions
Location: San Diego
Posted on: May 28, 2023

Job Description:

About the Opportunity: A client of ours in San Diego is looking for a Support Analyst II with Brink POS expertise to join their expanding team. This is an opportunity to work with a team of talented support analysts while being the point of contact for handling Brink requests. If you are looking for the next step in your career don`t hesitate to apply below!

  • 100% Remote Flexibility in US (ideally CST time zone hours)
  • $60-70k salary (hourly payment on W2 as full time employee)
  • Strong benefits, 5% annual bonus
  • Client cannot sponsor (only USC or GC candidates)
    • Provide efficient and effective technical support to personnel within defined Service Level (SLA) parameters.
    • Serve as point of escalation for level 1 and level 2 support analysts and assist /oversee the handling of moderately complex to complex incidents and problem resolutions.
    • Follow standard/established operating procedures; keep accurate record of problems/issues and their resolution following established protocol; observe appropriate operating process and security policies.
    • Interact with personnel either in-person or remotely by phone to resolve issues. Communicate in a professional manner through the ticketing software, email and over the phone.
    • Work independently or as part of a cross-functional team to analyze incidents and problems to determine root cause, work-arounds and resolutions for incidents.
    • Contribute to a technical knowledge base for incident management, problem resolution and training. Create or enhance support documentation required for the introduction of new software, hardware, processes or procedures.
    • Review, analyze and participate in the development of information technology systems to increase accuracy, minimize downtime and improve speed of service.
    • Configure hardware and software. Assist with scripting as needed to resolve or enhance the computing environment; undertake small programming projects as required (e.g. installation, configuration and automation of software).
    • Guide remote end-users or technicians to resolve problems, test configuration and ensure system readiness on new installations.
    • Participate or lead various department projects (software deployment, system configuration changes, etc.)
    • Remain technologically current with commonly used software, hardware, and other equipment.
    • Recommend ways to improve systems and implement versatile and cost efficient solutions.
    • Perform other related duties, tasks and responsibilities as required, assigned and directed.
      • 1-2 years technical call center support or other related technical experience.
      • 1-2 years systems administration experience with the following: Windows 10, Office 365, Okta, Active Directory, Azure AD and Endpoint Management (Intune).
      • 1+ years supporting Brink POS or managing a Brink POS database. Experience with Aloha POS software a plus.
      • 1-2 years network administration and/or troubleshooting.
      • Previous experience with call center ticketing software, understanding of ITIL / ITSM framework.
        About Sayva: Sayva Solutions is an accounting, finance, and technology professional services firm whose focus is on long term relationships created through teamwork and doing what is in the best interest of others. By working with Sayva to identify your next career move, you will get the benefit of working with an experienced team who not only has a strong network of trusted clients, but expertise in the markets, and functions, we serve. We can provide insight on what your market value is, what companies have to offer, and what opportunities align best with your professional and personal goals. We are your trusted advisor throughout your search process and can help ensure you are prepared for interviews, have the information to make the best decisions, and receive a strong offer to land you that perfect job. Making a career move is not easy and can be stressful; Sayva can be your partner in making the process smooth, transparent, and rewarding.

Keywords: Sayva Solutions, San Diego , Support Analyst II (Brink POS), Professions , San Diego, California

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