Support Analyst II (Brink POS)
Company: Sayva Solutions
Location: San Diego
Posted on: May 28, 2023
Job Description:
About the Opportunity: A client of ours in San Diego is looking
for a Support Analyst II with Brink POS expertise to join their
expanding team. This is an opportunity to work with a team of
talented support analysts while being the point of contact for
handling Brink requests. If you are looking for the next step in
your career don`t hesitate to apply below!
Details:
- 100% Remote Flexibility in US (ideally CST time zone
hours)
- $60-70k salary (hourly payment on W2 as full time
employee)
- Strong benefits, 5% annual bonus
- Client cannot sponsor (only USC or GC candidates)
Responsibilities:
- Provide efficient and effective technical support to personnel
within defined Service Level (SLA) parameters.
- Serve as point of escalation for level 1 and level 2 support
analysts and assist /oversee the handling of moderately complex to
complex incidents and problem resolutions.
- Follow standard/established operating procedures; keep accurate
record of problems/issues and their resolution following
established protocol; observe appropriate operating process and
security policies.
- Interact with personnel either in-person or remotely by phone
to resolve issues. Communicate in a professional manner through the
ticketing software, email and over the phone.
- Work independently or as part of a cross-functional team to
analyze incidents and problems to determine root cause,
work-arounds and resolutions for incidents.
- Contribute to a technical knowledge base for incident
management, problem resolution and training. Create or enhance
support documentation required for the introduction of new
software, hardware, processes or procedures.
- Review, analyze and participate in the development of
information technology systems to increase accuracy, minimize
downtime and improve speed of service.
- Configure hardware and software. Assist with scripting as
needed to resolve or enhance the computing environment; undertake
small programming projects as required (e.g. installation,
configuration and automation of software).
- Guide remote end-users or technicians to resolve problems, test
configuration and ensure system readiness on new
installations.
- Participate or lead various department projects (software
deployment, system configuration changes, etc.)
- Remain technologically current with commonly used software,
hardware, and other equipment.
- Recommend ways to improve systems and implement versatile and
cost efficient solutions.
- Perform other related duties, tasks and responsibilities as
required, assigned and directed.
Qualifications:
- 1-2 years technical call center support or other related
technical experience.
- 1-2 years systems administration experience with the following:
Windows 10, Office 365, Okta, Active Directory, Azure AD and
Endpoint Management (Intune).
- 1+ years supporting Brink POS or managing a Brink POS database.
Experience with Aloha POS software a plus.
- 1-2 years network administration and/or troubleshooting.
- Previous experience with call center ticketing software,
understanding of ITIL / ITSM framework.
About Sayva: Sayva Solutions is an accounting, finance, and
technology professional services firm whose focus is on long term
relationships created through teamwork and doing what is in the
best interest of others. By working with Sayva to identify your
next career move, you will get the benefit of working with an
experienced team who not only has a strong network of trusted
clients, but expertise in the markets, and functions, we serve. We
can provide insight on what your market value is, what companies
have to offer, and what opportunities align best with your
professional and personal goals. We are your trusted advisor
throughout your search process and can help ensure you are prepared
for interviews, have the information to make the best decisions,
and receive a strong offer to land you that perfect job. Making a
career move is not easy and can be stressful; Sayva can be your
partner in making the process smooth, transparent, and
rewarding.
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Keywords: Sayva Solutions, San Diego , Support Analyst II (Brink POS), Professions , San Diego, California
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