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Equipment Technician

Company: Tandym Group
Location: San Diego
Posted on: November 20, 2023

Job Description:

A services organization in California is currently seeking a new -Equipment Technician -to join their growing team in San Diego.


The Equipment Technician will:

  • Solve technical problems for desktop PC, laptops, peripherals, and network printers as well as Telecom services and email services
  • Works within strict time scales and elevates incidents within defined time windows.
  • Review, assign, resolve, log comments and close tickets in standard tools
  • Troubleshoot Microsoft patches, corporate software deployments, group policies and antivirus issues
  • Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity
  • Respond to customer relations problems promptly and appropriately, escalates issues according to established procedures
  • Perform other duties, as needed


    • US Citizenship required.
    • Bachelor's Degree in Computer Science, Electrical Engineering, Systems Engineering, Information Technology, or a related field.
    • Familiarity with Microsoft Active Directory, DNS and Proxy Services.
    • Solid understanding of -Microsoft Office 365, Exchange Corporate Email Systems, etc.
    • Solid problem solving and time management skills
    • Great interpersonal skills
    • Excellent communication skills (written and verbal)
    • Strong attention to detial
    • Highly organized

      Desired Skills:

      • ITIL certification
      • Exhibit knowledge of (and experience with) ITIL foundations best practice and processes
      • Experience with ServiceNow Enterprise Services Management tools -

Keywords: Tandym Group, San Diego , Equipment Technician, Professions , San Diego, California

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