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Business Process Analyst

Company: Medical Consultants Network
Location: San Diego
Posted on: July 15, 2019

Job Description:

Job Location US-CA-San Diego Job ID 19-9095 Type Regular Hire Company Overview Mitchell is a trusted software and service provider to the Property & Casualty Claims and collision repair industries as well as risk management professionals. We provide technology and services that simplify claims handling, repair processes and pharmacy transactions with best in class clinical management and cost containment solutions. Our recent merger with Genex brings together two industry leaders in software and service committed to delivering a first-class experience to the customers, partners and markets we serve. We offer a complete suite of technology enabled solutions, and a proven managed care service mix, allowing us to deliver better outcomes to our clients for their businesses, their employees and their customers. Job Description Mitchell International CSG Service Operations seeks an Analyst to support and help to drive strategic business initiatives, create and maintain necessary operational reports, analyze and monitors workflow, and evaluate production processes by monitoring activities on a real-time basis. The analyst position will also be responsible for identifying process improvement opportunities, maintain budget accuracy and improve forecast modeling and capabilities. This role typically involves extensive interaction with Workforce Management, Implementation Services, Customer Service, and Service Operations teams, as well as Service Operations vendors. Additional duties include: * Analyze, monitor, and evaluate the service center workforce and production processes by monitoring activities on a real-time basis. * Work within SQL to maintain and develop queries to pull pertinent data. * Deliver reporting results leveraging Excel and Tableau reporting packages. * Works to maintain budget accuracy and improve forecast capabilities. * Identifies process improvement opportunities to increase efficiencies in the workforce. * Analyzes pending volume to identify and alert to potential bottleneck scenarios. * Works with outsource business partners to ensure timely production processing. * Creates dashboards and ad-hoc reports to assist with monitoring and improving the operation. * Executes both long-term strategies and ever-changing, short-term, and immediate workforce needs. * Update and maintains SLA/KPI's with current information for the various processes * Researches, recommends, and implements process improvements to reduce overall costs. * Carry out research and data collection to understand the organization for operational excellence * Identify issues and form hypotheses and solutions * Manage projects and drive operational efficiencies The ideal candidate will need to show: * Advanced analytical skills * Problem-solving and strategic planning ability * The ability to work as part of a team * Commercial awareness and understanding of business environments and various business models * Interpersonal and communication (both oral and written) skills * Creativity and innovation * Self-motivation * Flexibility * The ability to manage through with pressure and challenges * Intellectual curiosity * Thirst for knowledge and accomplishment Qualifications * 1-3 years of related experience * Intermediate expertise in Microsoft Office products including ************** and Sharepoint, and excellent Microsoft Excel * 1-3 years of experience writing SQL queries * Access, VBA, and Tableau experience a plus * Excellent communication skills * Strong organizational skills * Good interpersonal and teamwork skills * Workforce Management experience a plus * Experience working in a fast-paced environment * Bachelor's degree in Economics, Finance, Business Administration, Management, or related field; MBA preferred. * Excellent critical and strategic thinking skills. * Excellent verbal and written communication skills with the ability to present and explain complex information clearly. Mitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people. Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law. Options

Keywords: Medical Consultants Network, San Diego , Business Process Analyst, Professions , San Diego, California

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