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IT Systems and Support Analyst

Company: Mirati Therapeutics
Location: San Diego
Posted on: September 14, 2019

Job Description:

What is this role really like This position is responsible for desk-side support as well as some systems and network administration. The ideal candidate will have a keen attention to detail, a sense of urgency, and excellent customer service skills. In addition, we're looking for someone who had experience managing Office 365 applications, such as Exchange Online, SharePoint Online, etc. We are a fast-paced organization with no room for downtime. This role will report to the Head of IT and will interact with and provide service to all other functions.Day-to-Day Duties: Provide desk side support for all user IT systems includingLaptop/PC and peripheral hardwareMS Windows and basic Linux/Mac/mobile OS'sBusiness and scientific applications (MS Office, Adobe, AV, and other more specialized software)Networking support including identifying issues with network infrastructure and escalating to the systems administratorOther general support and troubleshooting as neededSetup, move, and decommission of user computers and peripheralsConfiguration of user phone lines and devicesUse the Service Desk platform to prioritize, update and manage service and incident requests.Triage all inbound service requests to the appropriate assigneeEnsure user and asset inventory is accurate in the Service Desk and other systems as neededManage user accounts in Active Directory and Azure Active Directory including creation and deletion of usersRequirements: --2-4 years of experience in a similar roleHigh school diploma required, some college preferred. Experience with usage and support of MS Office applicationsExperience with Office 365 and SharePoint OnlineExperience with Windows client and server operating systemsFamiliarity ITIL and other service frameworks a plusExcellent verbal and written communication skillsExperience in biotech industry a plusMust be able to lift over 50lbs

Keywords: Mirati Therapeutics, San Diego , IT Systems and Support Analyst, Professions , San Diego, California

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