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Rental Construction Equipment Dispatcher

Company: RDO Equipment
Location: Lakeside
Posted on: November 11, 2019

Job Description:

This individual will develop long term partnerships with our customers and Rental Sales Professionals to build win/win equipment rental solutions within the assigned territory/branch while promoting all aspects of RDO Equipment Co. in a professional manner. Specific Duties Include: - Use Company provided systems/tools (i.e. S2) to fully document, track, record, follow-up and capture all related rental sales activity in a timely and accurate manner. Use of the system should contribute directly to the proposal process, winning the deal, volume, territory awareness, participation, and customer satisfaction. - Refer leads relating to the Sales of whole-goods, parts, and service as a customer solution to appropriate RDO Equipment Co. team members and Sales Manager. - Coordinate rental contract transactions with Sales team before, during and after rent. - Assist sales support in final rental billing with Sales team and/or customers for transmittal. - Develop a keen awareness of the competition, competitive products and rates; as well as business and industry trends. - Accountable for timely follow up on each sale to ensure customer satisfaction. - Coordinating and/or communicating with customers and applicable departments ensuring timely delivery. - Coordinate pickup and delivery of equipment as needed. - Assist and complete scheduling needs of trucking for the following day. - Service the transportation needs of the assigned group of RDO Equipment Co. location(s) by ensuring completion of all trucking requests on time. - Provide price quotes to serviced location(s) when requested. - Maintain records to facilitate prompt and accurate billing. - Communicate well with Billing, Pre-Lien, Release and Collection personnel. - Execute all other processes established by and with the Central Trucking and Logistics Manager and/or Regional Dispatch & Trucking Manager. - Provide feedback to improve processes and customer satisfaction. - Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. - Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co. - Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. - Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts. - Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. - Perform all other duties as assigned by management in a professional and efficient manner. Job Requirements: - Excellent understanding of the rental industry, construction equipment and ability to make machine recommendations. - Excellent customer service skills and ability to assist customers. - Familiar with the transportation of large equipment including agricultural, industrial and construction equipment - Communicate effectively with customers on repairs and maintenance issues. - Facilitate customer and RDO Equipment Co. office and service department relationships. - Handle customer complaints and or direct to appropriate department. - Self-starter, ability to work and succeed in fast paced environment. - Willing to work overtime and be on call. - Ability to multi-task and maintain various required data, documents and procedures in timely and accurate manner. - Excellent oral and written communication skills. - Excellent computer skills.

Keywords: RDO Equipment, San Diego , Rental Construction Equipment Dispatcher, Professions , Lakeside, California

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