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Customer Service Representative in Poway

Company: Vaco Staffing
Location: San Diego
Posted on: January 15, 2021

Job Description:

Description:Inbound customer service calls assisting clients with questions related to mortgage industry credit reports. NO SALES. You will receive, respond to and process customer telephone inquiries regarding credit reports in a high volume call center. Interacts with internal and external sources, along with staff and management in an effective and supportive manner to maintain a positive working relationship, promoting teamwork and a strong customer service experience.Primary Responsibilities:* Create and foster a great customer service experience.* Handle approximately 50+ calls on average daily.* Interfaces with customers to resolve related customer service calls/queries/problems.* Verifies contacts and account information.* Examines customer problems and implements appropriate corrective action to respond to customer requests.* Escalates queries/requests for action as appropriate to Supervisor and/or Research for immediate action.* Maintains and creates logs, reports, records and files. Investigates, analyzes, coordinates and tracks complex customer issues and problems.* Makes proactive efforts to determine accounts requiring close attention, identifies problems and works through to resolution.* May interface with other call center customer service representatives to answer questions on process or specialized situations.Education:* HS Diploma/GEDRequired Experience:* 1-2 year experience working in office environment, computer experience, multi-tasking abilities, fast learner. Previous call center experience is a plus.* Must be able to type 35 wpm.SDL2017

Keywords: Vaco Staffing, San Diego , Customer Service Representative in Poway, Sales , San Diego, California

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