Customer Service Representative in Poway
Company: Vaco Staffing
Location: San Diego
Posted on: January 15, 2021
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Job Description:
Description:Inbound customer service calls assisting clients
with questions related to mortgage industry credit reports. NO
SALES. You will receive, respond to and process customer telephone
inquiries regarding credit reports in a high volume call center.
Interacts with internal and external sources, along with staff and
management in an effective and supportive manner to maintain a
positive working relationship, promoting teamwork and a strong
customer service experience.Primary Responsibilities:* Create and
foster a great customer service experience.* Handle approximately
50+ calls on average daily.* Interfaces with customers to resolve
related customer service calls/queries/problems.* Verifies contacts
and account information.* Examines customer problems and implements
appropriate corrective action to respond to customer requests.*
Escalates queries/requests for action as appropriate to Supervisor
and/or Research for immediate action.* Maintains and creates logs,
reports, records and files. Investigates, analyzes, coordinates and
tracks complex customer issues and problems.* Makes proactive
efforts to determine accounts requiring close attention, identifies
problems and works through to resolution.* May interface with other
call center customer service representatives to answer questions on
process or specialized situations.Education:* HS
Diploma/GEDRequired Experience:* 1-2 year experience working in
office environment, computer experience, multi-tasking abilities,
fast learner. Previous call center experience is a plus.* Must be
able to type 35 wpm.SDL2017
Keywords: Vaco Staffing, San Diego , Customer Service Representative in Poway, Sales , San Diego, California
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