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Lead Patient Service Representative

Company: Sharp HealthCare
Location: San Diego
Posted on: February 22, 2021

Job Description:

Job ID: 107324 Date posted: January 13, 2021 The PSR Call Center Lead is responsible for support and supervision of theCall Center and PBX operations to ensure efficient daily operations, qualityoutcomes, and internal and external customer satisfaction. The Sharp Rees-StealyCall Center/PBX department assists patient registration and scheduling for over300 physicians, including hospital and Skilled Nursing Facility sites,consisting of over 100 staff members that are multi-tasked and able to assistall Sharp Rees-Stealy medical offices. Sharp Rees-Stealy'smission is to improve the health of its community through a caring partnershipof patients, physicians and employees. Its goal is to offer quality servicesthat set community standards and exceed expectations in a caring, convenient,affordable and accessible manner. Sharp Rees-Stealy hasbeen serving the health care needs of San Diegans since 1923 when doctors ClarenceRees and Clair Stealy formed San Diego's first multispecialty medical grouppractice. Today, Sharp Rees-Stealy has 22 locations (and still growing) andover 500 primary care doctors and specialists representing virtually everyfield of medicine. This position will be working in the PBX department. Location
This position is located in Kearny Mesa, Copley Building. Hours Full time: 8-hours variable shifts and times: 5am to 1:30pm/1pm to 9:30pm; includes weekends as needed and on call requirements. Required Skills and Qualifications Previous Call Center experience required. Must have exceptional customer service skills and strong communication skills (both oral and written). Demonstrates ability to multi-task and is a team player. High School Diploma or equivalent required. Previous leadership experience required. Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. "After nearly 10 years of working here, it's still one of the hardest jobs I've ever loved. If you find a niche here, you'll be working with some of the smartest in the industry. This is where they'll respect you for thinking outside the box and kindness matters. They expect consistency and hard work, but pay you well to do it." Select your area of interest from the categories below and click "Add" to receive email alerts about our latest openings. Optionally, you can refine your job alerts further by specifying desired facility. To be considered for a position at Sharp HealthCare, apply online for a specific open opportunity and complete an online employment application. All application information must be complete in order to be considered for employment. If you need assistance accessing our job openings, call us at 858-499-5285 , Monday through Friday, 8 am to 4 pm PST, or send us an email . Please share the nature of your accessibility challenge, your preferred method of receiving information and your contact information so that we may assist you. If you have questions or comments about our website's accessibility guidelines, send us an email and one of our recruitment team members will contact you within two business days. If you are an agency or headhunter, review our policy . Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Speak to a recruiter
Monday through Friday
8 am to 4 pm PST

Keywords: Sharp HealthCare, San Diego , Lead Patient Service Representative, Sales , San Diego, California

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