Sales Rep - Part Time
Company: MCI
Location: San Diego
Posted on: February 24, 2021
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Job Description:
POSITION OVERVIEW SALES AGENT The sales job of the year is now
hiring! We are looking for sales agent to support a national cable
service provider. If you believe you have a positive and persuasive
personality, and that you have the drive to succeed, this is the
career for you. With our industry leading training program, you are
sure to succeed and grow. Did we mention the performance based
bonuses are uncapped? MCI is one of the fastest growing company
nationwide. Start your career here! Candidates should have
excellent communication skills, willing to learn on the job, and be
highly reliable. Bilingual agents receive enhanced compensation.
Prior contact center experience isn't required but preferred.
-------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS
ROLE ACTUALLY DO? This position supports customer service,
technical support, and customer sales interactions. This role
requires you to interact with hundreds of customers each week
across the country to resolve support issues, sell new products and
services, and ensure a best-in-class customer experience. In
addition to being the best in the business when it comes to
customer interactions, you will need to be confident, fully
engaged, a team player, and dedicated to bringing a positive and
enthusiastic outlook to work each day. Essential Duties * Handle
inbound and outbound contacts in a courteous, timely, and
professional manner * Listen to customers, understand their needs,
and resolve customer issues * Research systems to find missing
information as applicable; coordinate with other departments to
resolve issues as applicable * Follow the processes of the Client
program and perform all tasks in a courteous and professional
manner * Utilize systems and technology to complete account
management tasks * Accurately document and process customer claims
in appropriate systems * Follow all required scripts, policies, and
procedures * Utilize knowledge base and training to accurately
answer customer questions * Comply with requirements surrounding
confidential information and personal information * Appropriately
escalate customer issues with the managerial team * Escalate
customer issues to the appropriate staff and managerial for
resolution as needed. * Ensure first call resolution through
problems solving and effective call handling * Attend meetings and
training and review all new training material to stay up-to-date on
changes to program knowledge, systems, and processes * Adhere to
all attendance and work schedule requirements CANDIDATE
QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building
relationships and turning the knowledge you gain in training into
customer wins. Representatives make a difference to customers and
the company, providing over-the-phone customer service, sales, and
technical support. We provide all new employees with world-class
training, so all positive, driven, and confident applicants are
encouraged to apply. Ideal candidates for this position are highly
motivated, energetic, and dedicated. Required * Must be 18 years of
age or older * High school diploma or equivalent * Experience with
data-entry utilizing a computer * The ability to read and speak
English fluently * Have a wired, high-speed internet connection
(Download speed of 20Mbps+) * Excellent organizational, written,
and oral communication skills * The ability to type swiftly and
accurately (20+ words a minute) * Ability to work regularly
scheduled shifts within our hours of operation including the
training period. * Basic knowledge of Microsoft Office Suite
(Excel, PowerPoint, Word, Outlook) * Familiarity with computer and
Windows PC applications and the ability to learn new and complex
computer system applications * Highly reliable with the ability to
maintain regular attendance and punctuality * The ability to
evaluate, troubleshoot, and follow-up on customer issues * An
aptitude for conflict resolution, problem solving and negotiation *
Must be customer service oriented (empathetic, responsive, patient,
and conscientious) * Ability to multi-task, stay focused, and
self-manage * Strong team orientation and customer focus * The
ability to thrive in a fast-paced environment where change and
ambiguity are prevalent * Excellent interpersonal skills and the
ability to build relationships with your team and customers
Preferred (Not Required) * One (1) year of experience in customer
service, technical support, inside sales, back-office, chat, or
administrative support in a contact center environment * State or
Federal work experience CONDITIONS OF EMPLOYMENT * Must be
authorized to work in their country of residence (The United States
or Canada) * Must be willing to submit up to a LEVEL II background
and/or security investigation with a fingerprint. Job offers are
contingent on background/security investigation results * Must be
willing to submit to drug screening. Job offers are contingent on
drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT
VALUES YOUR CONTRIBUTION? We believe that hard work should pay off,
so we make sure that our compensation and total rewards are
competitive. Standard starting compensation is commensurate with
experience. Regular reviews and raises are awarded based on tenure
and performance, so our employees make more each year. Employees
earn paid time off as well as paid holidays and paid training
opportunities. Regular daily, weekly and monthly incentives are
part of the overall compensation our team members enjoy and include
monetary incentive and prizes such as computers, tablets, phones,
TV's, trips, tickets, and even cars. In addition to our standard
group benefits offering for full-time employees following 90-days
of employment, all employees are eligible to opt for our MEC
medical plan after only 30-days of employment. Benefits options and
plans vary slightly by location. JUST A FEW OF THE BENEFITS *
Medical, Dental, and Vision Coverage Options * Paid Time-Off *
Regular Raises * Advancement Opportunity * Fun, Engaging Work
Environment * Casual Dress Code * Cash and Prize Contests SCHEDULE
REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can
offer a wide range of scheduling options for qualified candidates.
There are multiple shifts and weekly work variations available to
our team members. Please ask a Talent Acquisition Specialist about
the different types of creative scheduling options that are
available at your location. Whether you are a busy parent, student,
or just want control of your work-life balance, flexible,
customized scheduling is one of the perks of working at our
organization . ABOUT THE APPLICATION PROCESS ...REGARDING COVID-19
As an employer supporting critical Federal, State, Provincial, and
Commercial clients, we have taken steps to ensure that we remain
operational while taking every precaution possible to prevent the
spread of COVID-19 and keep our employees safe. Measures include
social distancing for those working on-site, frequent deep cleaning
and disinfecting of workstations and common areas, daily
contactless temperature checks for those essential employees
working on-site, travel policies limiting travel and mandatory
quarantine, reporting and quarantine processes and policies for
those exposed, and requesting masks to be worn when on-site
employees are not at their workstation. REGARDING MASKS To help
protect our candidates and employees, we are REQUESTING that all
on-site candidates wear a mask to interviews and training. In
locations where state or local government has mandated the use of
masks, we will abide by the mandate, and REQUIRE masks be worn when
on-location. For more information on MCI's response to COVID-19
please visit www.mci.world/covid-19 . PHYSICAL REQUIREMENTS This
job operates in a professional office environment. While performing
the duties of this job, the employee will be largely sedentary and
will be required to sit/stand for long periods while using a
computer and telephone headset. The employee will be regularly
required to operate a computer and other office equipment,
including a phone, copier, and printer. The employee may
occasionally be required to move about the office to accomplish
tasks; reach in any direction; raise or lower objects, move objects
from place to place, hold onto objects, and move or exert force up
to forty (40) pounds. REASONABLE ACOMODATION Consistent with the
Americans with Disabilities Act (ADA) it is the policy of MCI and
affiliates to provide reasonable accommodation when requested by a
qualified applicant or employee with a disability unless such
accommodation would cause undue hardship. The policy regarding
requests for reasonable accommodation applies to all aspects of
employment. If reasonable accommodation is needed, please contact
Kate Murph, Vice President of Human Resources, kate.murph@mci.world
. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace
differences and believe diversity is a benefit to our employees,
our company, our customers, and our community. All aspects of
employment at MCI are based solely on a person's merit and
qualifications. MCI maintains a work environment free from
discrimination, one where employees are treated with dignity and
respect. All employees share in the responsibility for fulfilling
MCI's commitment to a diverse and equal opportunity work
environment. MCI does not discriminate against any employee or
applicant on the basis of age, ancestry, color, family or medical
care leave, gender identity or expression, genetic information,
marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or
any other characteristic protected by applicable laws, regulations,
and ordinances. MCI will consider for employment qualified
applicants with criminal histories in a manner consistent with
local and federal requirements. MCI will not tolerate
discrimination or harassment based on any of these characteristics.
We adhere to these principles in all aspects of employment,
including recruitment, hiring, training, compensation, promotion,
benefits , social and recreational programs, and discipline . In
addition, it is the policy of MCI to provide reasonable
accommodation to qualified employees who have protected
disabilities to the extent required by applicable laws,
regulations, and ordinances where an employee works. ABOUT MCI
(PARENT COMPANY) In 2019 Marlowe Companies Inc. (MCI) was named by
Inc. Magazine as Iowa's Fastest Growing Company in the State of
Iowa and was named the 452nd Fastest Growing Privately Company in
the USA, making the coveted top 500 for the first time. MCI's
subsidiaries had previously made Inc. Magazine's List of
Fastest-Growing Companies 15 times respectively. MCI is
headquartered in Iowa City, IA, and has nine customer contact
management centers, IT services, and business process outsourcing
service delivery facilities in Iowa, Georgia, Florida,
Massachusetts, New Hampshire, Nova Scotia, and South Dakota.
Driving modernization through digitalization, MCI ensures clients
do more for less. MCI is the holding company for a diverse lineup
of tech-enabled business services operating companies. MCI
organically grows, acquires and operates companies that have a
synergistic products and services portfolios, including but not
limited to Automated Contact Center Solutions (ACCS), customer
contact management, IT Services (IT Schedule 70), and Temporary and
Administrative Professional Staffing (TAPS Schedule 736), Business
Process Management (BPM), Business Process Outsourcing (BPO),
Claims Processing, Collections, Customer Experience Provider (CXP),
Customer Service, Digital Experience Provider (DXP), Account
Receivables Management (ARM), Application Software Development,
Managed Services, and Technology Services, to mid-market, Federal &
enterprise partners. MCI now employs 2,500+ talented individuals
with 150+ diverse North American client partners across the
following MCI brands: GravisApps, Mass Markets, MCI Federal
Services (MFS), The Sydney Call Center, OnBrand24, and Valor
Intelligent Processing (VIP). MCI provides products and services
under the following NAICS Codes: 511210 Software Publishers, 518210
Data Processing, Hosting, and Related Services, 519190 All Other
Information Services, 524291 Claims Adjusting, 524292 Third Party
Administration of Insurance and Pension Funds, 541511 Custom
Computer Programming Services, 541512 Computer Systems Design
Services, 541519 Other Computer Related Services, 541519
Information Technology, and Value Added Resellers, 541611
Administrative Management and General Management Consulting
Services, 541613 Marketing Consulting Services, 541690 Other
Scientific and Technical Consulting Services, 541990 All Other
Professional, Scientific, and Technical Services, 561110 Office
Administrative Services, 561320 Temporary Help Services, 561330
Professional Employer Organizations, 561421 Telephone Answering
Services, 561422 Telemarketing Bureaus and Other Contact Centers,
561431 Private Mail Centers, 561440 Collection Agencies, 561499 All
Other Business Support Services, 561990 All Other Support Services,
611430 Professional and Management Development Training. DISCLAIMER
The purpose of the above job description is to provide potential
candidates with a general overview of the role. It's not an
all-inclusive list of the duties, responsibilities, skills, and
qualifications required for the job. You may be asked by your
supervisors or managers to perform other duties. You will be
evaluated in part based upon your performance of the tasks listed
in this job description. The employer has the right to revise this
job description at any time. This job description is not a contract
for employment, and either you or the employer may terminate
employment at any time, for any reason. ------- _
Keywords: MCI, San Diego , Sales Rep - Part Time, Sales , San Diego, California
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