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Customer Service Representative

Company: Everlight Solar
Location: San Diego
Posted on: November 22, 2021

Job Description:

Everlight Solar is seeking a highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative! This entry level position is full-time, remote, and will require some night(s) and weekend(s) work. The Customer Service Representative will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence. Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.This is a role for Apple power-users, must know iWork and be skilled with iOS and macOS.Everlight Solar is a rapidly growing company and the leader of solar energy in Wisconsin. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.Customer Service Representative ResponsibilitiesHandle high amounts of incoming callsIdentify and evaluate customers' needs to deliver satisfactionBuild sustainable relationships of trust through open and interactive discussionProvide accurate, valid and comprehensive information by using the right methods/toolsManage complaints, provide proper solutions and options; follow up to secure resolutionKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesGo the extra mile to engage customersCustomer Service Representative RequirementsSome proven customer support experience or experience as a client service representative is preferredStrong phone administration skills and active listening capabilitiesAbility to work independently and as a member of various teams and committeesStrong attention to detailExceptional communication and presentation skillsAbility to multi-task, prioritize, and control time effectivelyExperience with iOS and MacOSAbility to work some nights & weekendsEverlight Solar is proudly an equal opportunity employer. We invite veterans, people with disabilities, ex-cons, people from all ethnic backgrounds, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.Salary: $22,000 - $30,000/ year

Keywords: Everlight Solar, San Diego , Customer Service Representative, Sales , San Diego, California

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