Service Center Representative (Hybrid Schedule)
Location: San Diego
Posted on: January 16, 2022
Description:PURPOSE: The overall objective of this position is
to perform the account maintenance, billing, reconciliation,
reporting and/or customer service related activities. Duties could
include one or more of the following: performing database
maintenance and research tasks to support the contracts
administration, cash control operations and assignment of medical
record numbers, to generate and distribute contracts and member
I.D. cards, to provide facilities support and to enter documents
into the workflow imaging system. ACCOUNTABILITIES: -Identifying,
researching and reconciling billing payments amounts to ensure
accurate eligibility determination, payment, revenue and membership
records. -Setting up and maintaining member data including but not
limited to processing enrollments, corrections, retroactivity
adjustments and terminations. -Supporting eligibility inquiries.
-Ensuring bills are correct and mailed timely. -Interacting with
purchaser benefit administrators to answer questions and explain
Health Plan policy and contractual provisions related to membership
and billing. Resolving related problems. -Assisting Health Plan
purchaser contacts and sales and service representatives in the
sales process and the analysis and resolution of problems related
to membership accounting. -Resolving payment discrepancies and
delinquencies. -Identifying, coding, batching, scanning and
indexing documents for imaging. -Providing office services support
including but not limited to picking up, sorting and delivering
mail, filing and retrieving documents, ordering and distributing
office supplies, performing miscellaneous facilities maintenance
tasks and providing photocopying and copier maintenance. -Working
with internal and external customers and vendors to resolve any
issues related to support services activities. -Collecting and
monitoring productivity and customer service quality measures.
-Participating team-based projects and contributing to customer
service and operations improvements initiatives. -Assisting with
training as required. -Facilitating communications across all lines
of business and with other departments. -Participating in
purchasers performance evaluations and performance target setting
activities. -Perform other duties as they are assigned.
REQUIREMENTS: -Minimum of 2 years experience in accounting, finance
or related field preferred. -Proficiency in math, data entry,
typing, spelling and grammar, for which tests are required.
-Demonstrated ability to work in a team-based environment.
-Successful customer service track record. -Ability to diagnose,
analyze and solve a variety of quantitative and qualitative
problems. -Ability to communicate clearly and professionally.
-Computer experience preferably in a PC windows based environment.
-Willing to learn new tasks and adapt to new business requirements.
-Excellent conflict resolution and decision making capabilities.
-Ability to work productively at multiple tasks. -Ability to adapt
to change and be flexible in shifting priorities.Skills:customer
service call centerAdditional Skills & Qualifications:Call Center -
High VolumeExperience Level:Entry LevelAbout Aston Carter: At Aston
Carter, were dedicated to expanding career opportunities for the
skilled professionals who power our business. Our success is driven
by the talented, motivated people who join our team across a range
of positions from recruiting, sales and delivery to corporate
roles. As part of our team, employees have the opportunity for
long-term career success, where hard work is rewarded and the
potential for growth is limitless.Established in 1997, Aston Carter
is a leading staffing and consulting firm, providing high-caliber
talent and premium services to more than 7,000 companies across
North America. Spanning four continents and more than 200 offices,
we extend our clients capabilities by seeking solvers and
delivering solutions to address todays workforce challenges. For
organizations looking for innovative solutions shaped by
critical-thinking professionals, visit Aston Carter is a company
within Allegis Group, a global leader in talent solutions.The
company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.If you would like to request a reasonable
accommodation, such as the modification or adjustment of the job
application process or interviewing process due to a disability,
please call 888-237-6835 or email for other accommodation options.
However, if you have questions about this position, please contact
the Recruiter located at the bottom of the job posting. The
Recruiter is the sole point of contact for questions about this
Keywords: Aerotek, San Diego , Service Center Representative (Hybrid Schedule), Sales , San Diego, California
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