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Customer Service Representative

Company: AGM Renovations
Location: Carlsbad
Posted on: May 16, 2022

Job Description:

Job Description AGM Renovations provides quality renovation and finishing services throughout Canada and United States. We pride ourselves in our commitment to quality products and execution and the highest ratings for customer satisfaction. Our team is always on the lookout for exceptional talent. We have an opportunity for a results-oriented, Client Care professional who is driven by superior service. Looking for long term career advancement in diverse, growing company? Essential Responsibilities: Manage a large volume of inbound and outbound calls, emails, and overall communication with knowledge and efficiency Creating e-mails and making calls to follow-up any cancelled appointments to re-schedule Keeping records of customer interactions, transactions, comments and complaints Responding to social media comments Establish a solid professional relationship with customers. Maintain and improve quality results by adhering to company guidelines. Maintain a high level of professionalism. Maintain customer account database with accurate and confidential record keeping. Specific Knowledge, Skills and Abilities: Minimum 2 years of experience in customer service in an office setting. Excellent interpersonal, written, and oral communication skills. Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections. Ability to multitask, take direction and adapt to a fast paced environment. Must possess and be able to demonstrate strong influencing and closing skills. Company Description AT AGM Kitchen and Bathroom Renovations --- we want to make your kitchen and bathroom design and renovation process as seamless as possible. Our 3D Kitchen and Bathroom Creator tool allows residential clients to select your materials without leaving your own home. Gone are the days of driving to multiple showrooms to finalize your kitchen renovations. We operate in Canada and the United States.

Keywords: AGM Renovations, San Diego , Customer Service Representative, Sales , Carlsbad, California

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