Customer Service Specialist/Sales Associate
Company: Fighters Market
Location: San Diego
Posted on: May 16, 2022
Job Description:
Job DescriptionFighters Market (www.fightersmarket.com) is a
growing Brazilian Jiu-Jitsu Uniforms and Apparel business. Our goal
is to provide our customers with a wide variety of Brazilian
Jiu-Jitsu supplies at competitive prices and with superior customer
service. We are looking for a results-driven retail Sales
Associate/Customer Support Specialist to be responsible for online
AND in-store sales activities. The ideal employee will be able to
provide excellent customer service, maintain high customer
satisfaction, and exceed company expectations. Knowledge of the
jiu-jitsu industry is a plus.
Schedule: 40 hr weeks, Monday to Friday 8:45am-5:15pmHourly Wage:
$19.00 per hourBenefits offered for this job:
- Vacation (1 week per year to start, then 2 weeks per year)
- Group Health Insurance
- Paid Holidays
- 401k with employer match
- Employee Discounts
- Be part of a growing business with a positive work
environment
- Advancement opportunitiesSales Responsibilities
- Ensure high levels of customer satisfaction through excellent
sales service
- Assess customers needs and provide assistance and information
on product features
- "Go the extra mile" to drive sales
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available
options
- Cross-sell products
- Collaborate with co-workers to ensure customer needs are
met
- Build productive and trusting relationships with
customersCustomer Service Responsibilities
- Effectively manage large amounts of incoming calls
- Identify and assess customers' needs, in order to achieve
satisfaction
- Handle complaints, provide appropriate solutions and
alternatives in a timely manner, and follow-up to ensure
resolution
- Keep records of customer interactions, process customer
accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage with customersRequirements
- Proven working experience as a sales associate and/or relevant
customer support experience
- Basic understanding of sales principles and customer service
practices
- Proficiency in English (proficiency in Portuguese is a plus but
not required)
- Solid communication and interpersonal skills
- Familiarity with CRM systems and practices
- Customer orientated, and ability to adapt/respond to different
types of personalities
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time
effectively
- High School Diploma or Equivalent
- 36 months of Sales & Customer Service experienceWe are an equal
opportunity employer and prohibit discrimination/harassment without
regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws.
Keywords: Fighters Market, San Diego , Customer Service Specialist/Sales Associate, Sales , San Diego, California
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