Senior Living Sales Counselor
Company: The Glen at Scripps Ranch CCRC LLC
Location: San Diego
Posted on: November 26, 2022
From the first time a prospective resident inquires about The
Glen at Scripps Ranch up until their move-in date, the Senior
Living Sales (Residency) Counselor is by their side. The Residency
Counselor is responsible for promoting the community, managing the
sales process and communicating all aspects regarding regulations,
procedures and policies. If you're outgoing, communicative, genuine
and have a background in sales, you'll fit right in with our team
of professionals. The Day to Day: Manages the sales process from
first inquiry to receipt of deposit to move-in in relation to the
representation, negotiation and promotion of the community to that
Initiates ongoing contact with a prospective resident via
telephone, personal visits, tours and home visit activities as
appropriate to facilitate the selling process.
Counsels and advises prospective residents, family members and key
influencers (physician, attorney, trust officer, as appropriate) to
with regards to levels of care, community services and features and
the variety of available residential options.
Documents all information relating to the prospective
resident/inquiry: communication with administration, communication
with direct supervision, and accuracy in the Leads Management
Displays a thorough and complete knowledge and understanding of all
marketing contracts and documents, as well as community amenities
and services, so as to communicate effectively with prospective
Coordinates and participates in marketing events throughout the
Coordinates communication with all necessary parties to facilitate
a timely and appropriate sale and move-in process with the Move-In
Coordinator and/or Marketing Coordinator.
Actively contributes and provides input in the development and
research of the community's marketing strategies and plans.
Handles all inquiries in a professional and timely manner.
Achieves sales goals as outlined by Marketing Director.
Meets customer contact goals as outlined by Marketing Director
(i.e. setting appointments, appointments kept, outgoing phone
Assumes responsibilities for personal work areas and maintaining
areas in a presentable manner.
Performs additional work duties and responsibilities as assigned.
Qualifications: At least one-year experience in comparable sales is
preferred; education or experience in sales, public relations or
sales psychology is desirable.
Must demonstrate excellent verbal and written communication skills
and have the ability to communicate effectively with both large and
Strong interpersonal skills are essential.
Must have the ability to work independently with self-discipline
Skill in use of computer software including Word, Excel, Outlook,
and lead-tracking software.
Must have excellent customer service skills. Important: This
position is essential to the safety of our residents and staff; and
to the operation and function of the community. Employee may be
recalled to report to work for an emergency, unusual occurrence,
resident care need, visit from regulatory/governing agencies or any
other event deemed necessary by the Executive Director,
Administrator, and designee. Physical Requirements / Working
Conditions: Must be able to sit at a desk for up to six hours per
day. Must be able to concentrate with frequent interruptions. Must
be able to stoop, bend, stretch, and squat to access files and
various documentation. Must be able to lift up to 35 lbs
occasionally. When lifting over 35 lbs, you are required to ask for
assistance. Occasionally push and/or pull wheeled carts and
equipment generally weighing up to 200 lbs. Must be able to tour
through the entire community, up to one mile, occasionally pushing
a wheelchair. Must be able to drive a golf cart while giving a tour
of the community. #TheGlen1 . #ZR
Keywords: The Glen at Scripps Ranch CCRC LLC, San Diego , Senior Living Sales Counselor, Sales , San Diego, California
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