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Senior Living Sales Counselor

Company: The Glen at Scripps Ranch CCRC LLC
Location: San Diego
Posted on: November 26, 2022

Job Description:

From the first time a prospective resident inquires about The Glen at Scripps Ranch up until their move-in date, the Senior Living Sales (Residency) Counselor is by their side. The Residency Counselor is responsible for promoting the community, managing the sales process and communicating all aspects regarding regulations, procedures and policies. If you're outgoing, communicative, genuine and have a background in sales, you'll fit right in with our team of professionals. The Day to Day: Manages the sales process from first inquiry to receipt of deposit to move-in in relation to the representation, negotiation and promotion of the community to that individual.
Initiates ongoing contact with a prospective resident via telephone, personal visits, tours and home visit activities as appropriate to facilitate the selling process.
Counsels and advises prospective residents, family members and key influencers (physician, attorney, trust officer, as appropriate) to with regards to levels of care, community services and features and the variety of available residential options.
Documents all information relating to the prospective resident/inquiry: communication with administration, communication with direct supervision, and accuracy in the Leads Management System.
Displays a thorough and complete knowledge and understanding of all marketing contracts and documents, as well as community amenities and services, so as to communicate effectively with prospective residents.
Coordinates and participates in marketing events throughout the year.
Coordinates communication with all necessary parties to facilitate a timely and appropriate sale and move-in process with the Move-In Coordinator and/or Marketing Coordinator.
Actively contributes and provides input in the development and research of the community's marketing strategies and plans.
Handles all inquiries in a professional and timely manner.
Achieves sales goals as outlined by Marketing Director.
Meets customer contact goals as outlined by Marketing Director (i.e. setting appointments, appointments kept, outgoing phone calls).
Assumes responsibilities for personal work areas and maintaining areas in a presentable manner.
Performs additional work duties and responsibilities as assigned. Qualifications: At least one-year experience in comparable sales is preferred; education or experience in sales, public relations or sales psychology is desirable.
Must demonstrate excellent verbal and written communication skills and have the ability to communicate effectively with both large and small groups.
Strong interpersonal skills are essential.
Must have the ability to work independently with self-discipline and self-motivation.
Skill in use of computer software including Word, Excel, Outlook, and lead-tracking software.
Must have excellent customer service skills. Important: This position is essential to the safety of our residents and staff; and to the operation and function of the community. Employee may be recalled to report to work for an emergency, unusual occurrence, resident care need, visit from regulatory/governing agencies or any other event deemed necessary by the Executive Director, Administrator, and designee. Physical Requirements / Working Conditions: Must be able to sit at a desk for up to six hours per day. Must be able to concentrate with frequent interruptions. Must be able to stoop, bend, stretch, and squat to access files and various documentation. Must be able to lift up to 35 lbs occasionally. When lifting over 35 lbs, you are required to ask for assistance. Occasionally push and/or pull wheeled carts and equipment generally weighing up to 200 lbs. Must be able to tour through the entire community, up to one mile, occasionally pushing a wheelchair. Must be able to drive a golf cart while giving a tour of the community. #TheGlen1 . #ZR

Keywords: The Glen at Scripps Ranch CCRC LLC, San Diego , Senior Living Sales Counselor, Sales , San Diego, California

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