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Front Desk Agent

Company: The Guild Hotel, San Diego
Location: San Diego
Posted on: November 26, 2022

Job Description:

Why us?

Recently awarded #1 Top Workplaces in 2021 by the San Diego Union Tribune, The Guild Hotel San Diego is looking for passionate individuals to join our team. Come be a part of our award-winning culture.

We are looking for a Front Desk Agent! If you are passionate about hospitality, and enjoy enriching lives one experience at a time, apply today! Sage Hospitality Group is looking for top talent and we look forward to hearing from you!

At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us human and happy. We want to attract and retain associates that are engaged in our culture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage Hospitality Group was founded on a spirt of bold individuality. By going our own way, we have created some of the world's best hotels, restaurants, and experiences. But the truth is, none of it would have happened without people like you. People who follow their own path, who are hungry to learn and who love their community. People who do not sit around and wait, they just do. You belong here.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities


-Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
-Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
-Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
-Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
-Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
-Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
-Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
-Maintains a friendly, cheerful and courteous demeanor at all times.

Keywords: The Guild Hotel, San Diego, San Diego , Front Desk Agent, Sales , San Diego, California

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