MyChart Service Desk Agent TEAM 3
Company: CTG
Location: San Diego
Posted on: November 26, 2022
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Job Description:
MyChart Service Desk Agent TEAM 3United StatesNewHealthcare
ITNov 11, 2022Post Date22202584Requisition #Apply for JobShare this
JobSign Up for Job AlertsJOB RESPONSIBILITIES:CTG is seeking remote
MyChart Patient Portal agents to support patients with activation
of their account, resetting passwords, and navigation of MyChart
Portal. Provide Tier 1 support of MyChart issues reported by the
patient community. Thoroughly document each issue in the ticketing
system accurately and effectively to ensure seamless communication
between departments.REQUIRED SKILLS Qualifications:--- Previous
experience working with an EHR (Electronic Healthcare Record)
system--- Previous experience working in a healthcare setting as
either a medical assistant or central scheduler--- Strong PC skills
and can provide relevant examples of PC trouble shooting---
Bi-lingual with Spanish a plus (doesn't have to be fluently)---
Strong interpersonal skills--- Good understanding of website
navigation--- Good communication skills--- Previous experience
working from home a plus--- 1 year supporting MyChart a plusCTG is
a leading provider of digital transformation solutions and services
that accelerate clients project momentum and achievement of their
desired IT and business outcomes. Our vision is to be an
indispensable partner to our clients and the preferred career
destination for digital and technology experts. CTG has operations
in North America, South America, Western Europe, and India. For
more information, visit www.ctg.com.Our culture is a direct result
of the people who work at CTG, the values we hold, and the actions
we take. In other words, our people are the culture. Its a living,
breathing thing that is renewed every day through the ways we
engage with each other, our clients, and our communities. Part of
our mission is to cultivate a workplace that attracts and develops
the best people, reflected by our recognition as a Great Place to
Work-certified company across many of our global operations.CTG
will consider for employment all qualified applicants including
those with criminal histories in a manner consistent with the
requirements of all applicable local, state, and federal laws.CTG
is an Equal Opportunity and Affirmative Action Employer. CTG will
assure equal opportunity and consideration to all applicants and
employees in recruitment, selection, placement, training, benefits,
compensation, promotion, transfer, and release of individuals
without regard to race, creed, religion, color, national origin,
sex, sexual orientation, gender identity and gender expression,
age, disability, marital or veteran status, citizenship status, or
any other discriminatory factors as required by law. Our
Affirmative Action program serves to promote occupational equality
and diversity through good faith efforts. CTG is fully committed to
promoting employment opportunities for members of protected
classes.Additional Information
Keywords: CTG, San Diego , MyChart Service Desk Agent TEAM 3, Sales , San Diego, California
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