Front Desk Agent
Company: Fairmont Hotels & Resorts
Location: San Diego
Posted on: January 26, 2023
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Job Description:
Front Desk Agent First impressions are everything As a Front
Desk Agent, you will take care of the guests from the moment they
arrive through to their departure by ensuring they have a memorable
experience with us. Rate of Pay: $20.16/hr 10% of all upsells (room
upsells or early/late check out fee) What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies Opportunity to develop your
talent and grow within your property and across the world Ability
to make a difference through our Corporate Social Responsibility
activities, like Planet 21 What you will be doing: Front Desk
Agents have 3 primary purposes, including, but not limited to - 1)
Greeting guests with a friendly and sincere welcome, 2) Registering
guests and handling cash, and 3) Maintaining proper record keeping
for guest accounts. Responsibilities 50% Greet guests upon arrival
with a warm and sincere welcome and register guests into the
computer, verifying reservation, address, and credit information,
while meeting all required 5-Star standards. 40% Accept payment for
guests' accounts both at the time of registration and at checkout.
Maintain a house bank and make a deposit and accurate report of
receipts daily. Cash checks and exchange currency for guests. 10 %
Issue keys and post miscellaneous charges as requested. In
addition, this position may be required to perform a combination of
the following supportive functions, with the percentage of time
performing each function to be solely determined by the manager
based upon the particular requirements of the Resort: Handle mail,
packages, and facsimiles in the absence of the concierge Create
reservations for guests who are at the desk or who call in after
hours Assist the bellman in storing any luggage Additional duties
as necessary and assigned. Regular attendance is essential to the
successful performance of this position. Due to the fluctuation in
business levels in the hospitality industry, employees may be
required to work varying schedules to reflect the business needs of
the Resort, this may include overnight shifts, weekends and
holidays. In addition, attendance is required at all scheduled
training sessions and meetings. All colleagues must maintain a
neat, clean and well-groomed appearance per The Grand Del Mar
grooming standards. Upon employment, all employees are required to
fully comply with company rules and regulations for the safe and
effective operation of the Resort's facilities. Employees who
violate Resort rules and regulations will be subject to
disciplinary action, up to and including termination of employment.
Your experience and skills include: Must be able to speak, read,
write and understand the primary language(s) used in the workplace.
Must be able to exert well-paced ability in limited space. Must be
able to exert well-paced ability to reach different outlets and
other departments of the Resort on a timely basis. Position
requires walking and giving direction most of the working day; must
be able to stand and exert well-paced mobility for up to 4 hours in
length. Length of time of these tasks may vary from day to day and
task to task. Most work tasks are performed indoors. Temperature
generally is moderate and controlled by Resort environmental
systems. Knowledge of Resort operations, its services, and
facilities. Ability to solve problems and make rational decisions.
Must possess basic computer skills. Must possess basic
computational ability. Requires good communication skills, both
verbal and written. Must be able to read and write to facilitate
the communication process. Physical Demands Must be able to bend,
stoop, squat and stretch to fulfill cleaning tasks. Must be able to
lift up to 15 lbs. on a regular and continuing basis. Requires
grasping, writing, standing, sitting, walking, repetitive motions,
bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of
communicating with guests, supervisors and subordinates. Vision
occurs continuously with the most common visual functions being
those of near vision and depth perception. Requires manual
dexterity to use and operate all necessary equipment. Must have
finger dexterity to be able to operate office equipment such as
computers, printers, 10-key adding machine, electric typewriter,
multi-line touch tone phone, filing cabinets, FAX machines,
photocopiers, dolly and other office equipment as needed. Your team
and working environment: Just east of the Pacific and slightly
north of Expectation. Welcome to Fairmont Grand Del Mar. An elegant
tribute to classic Mediterranean estate, seamlessly fusing
old-world charm with modern luxury. Here, an award-winning,
Renaissance-inspired spa, critically acclaimed dining, exclusive
boutique shopping and championship golf course. Growth and
advancement is not only available, it is actively encouraged. We
promote a balanced life for our colleagues, continuously seeking
new ways to improve our environment and to support our beautiful
home of San Diego. Our commitment to Diversity & Inclusion: We are
an inclusive company and our ambition is to attract, recruit and
promote diverse talent. Why work for Accor? We are far more than a
worldwide leader. We welcome you as you are and you can find a job
and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life,
so that during your journey with us, you can continue to explore
Accor's limitless possibilities. By joining Accor, every chapter of
your story is yours to write and together we can imagine tomorrow's
hospitality. Discover the life that awaits you at Accor, visit Do
what you love, care for the world, dare to challenge the status quo
BELIMITLESS
Keywords: Fairmont Hotels & Resorts, San Diego , Front Desk Agent, Sales , San Diego, California
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