Patient Service Representative - SSRS
Company: Scripps Health
Location: San Diego
Posted on: January 27, 2023
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Job Description:
At Scripps Health, you will experience the pride, support,
andrespect of an organization that has been repeatedly recognized
as one of the nation's Top 100 Places to Work. You'll be surrounded
by people committed to making a difference in the lives of their
patients and their teammates. So if you're open to change, go ahead
and unlock your potential. This is a pipeline req for all PSR- SSRS
positions within Scripps Health. Schedules may vary. Our Scripps
System-wide Resource Services (SSRS) department supports the entire
Scripps Health system.As a member of the float team, you can fill
vital roles onassignments throughout the system to provide critical
coverage for employee's leave of absences, sick calls, and peak
service demands while gaining experience in a variety of
environments. Join our Scripps SSRS teamas aPatient Service
Representativewhere you will provide direct patient care within the
scope of your practice. This includes the following:Responsible for
interacting with patients, payers and providers to gather
information necessary for accurate registration including assigning
of appropriate Medical Record Number, scheduling,
referral/authorization, point of service payment collection,
document collection and arrival/check-in functions. Responds to
customer billing and payment inquires as needed. Effectively
manages the patient check-in and check-out process from start to
finish, which includes identification verification; updating or
confirming demographic and insurance information on every patient;
ensuring appropriate forms are provided, signed and witnessed at
the time of the patient visit; collecting patient payment
responsibility and accurately preparing end of day reporting or
payment reconciliation as needed. Escalating billing inquiries as
needed. Accurately scheduling patient appointments. Successful
scheduling includes, but not limited to, exhibiting proficiency in
appointment scheduling procedures, accurate documentation and
routing of messages, scheduling and confirming appointments
according to practice guidelines, entering appropriate insurance,
performing Key User duties with minimal errors. May be responsible
for initiating and validating referrals/authorizations. Regularly
displays a proactive approach to customer service by listening to
the patient, taking ownership of solutions and is able to
accurately identify the need to involve leadership in order to
resolve concerns. The types of opportunities we offer are as
follows: SYSTEM WIDE FLOAT TEAM - Permanent Scripps employees who
support long-term assignments, typically 12 weeks in duration.
Seeking Full Time staff with Varied shifts between 7AM - 7PM,
including weekends and holidays as needed. Flexibility is required
with schedule and willingness to float to other sites. An hourly
shift differential is provided to all SSRS employees.
Keywords: Scripps Health, San Diego , Patient Service Representative - SSRS, Sales , San Diego, California
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