Product Support Agent

Company: PrideStaff
Location: San Diego
Posted on: March 20, 2023

Job Description:

Please Note : The position requires excellent customer service skills + automotive maintenance knowledge

Product Support Agent

PrideStaff San Diego has a great opportunity with our client, a leader in San Diego for automotive software, and who is based in Rancho Bernardo (San Diego area). The Product Support Agent is responsible for supporting the client's products and services.

The position will require excellent customer service skills + hands-on auto mechanic experience to support their customers.

This is a temporary to direct opportunity with an excellent career path! The pay is up to $21.00 per hour DOE, Mon - Fri (7am to 3:30pm), and is an in-office role.

If you qualify per below and is looking for a great opportunity, then apply with your resume today!

Job Overview

You will need hand-on mechanic experience as you will be helping the client's customers on the phone (auto mechanics) answering product content questions. This role will also include researching, updating and maintaining content.

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• To respond to customers politely and attentively and to maintain a professional, helpful attitude at all times.
  
• To provide immediate determination of customer needs.
  
• To ensure customer's problem is resolved and documented or forwarded appropriately.
  
• Document all inquiries received, via telephone, email or correspondence.
  
• Assist customers with product content questions.
  
• Accurately update and maintain the incidents in the tracking software package.
  
• Follow procedures set in the product content support job guidelines.
  
• Time on the telephone taking incoming calls, making outbound calls or waiting for incoming calls should comprise of 60 to 70 percent of the time staffed per day.
  
• Perform other duties as assigned.
  
  
  
  
  
  

Keywords: PrideStaff, San Diego , Product Support Agent, Sales , San Diego, California