Return Agent - San Diego Airport

Company: Enterprise Holdings
Location: San Diego
Posted on: May 28, 2023

Job Description:

Overview
Enterprise, National and Alamo have a full time Return Agent position open at the San Diego Airport! This position is responsible for providing superior, friendly, efficient service during all aspects of the rental car process as well as assist all customers with the rental return process. The Return / Handheld position will provide professional, knowledgeable, and courteous service while accurately completing all transactions.
Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.
We are a multibillion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees
This position is based at our location in San Diego Airport (SAN) at 92101
Apart from religious observances, must be available to work 40 hours/week during the hours of 3pm - 12am, including weekends and holidays
This position pays up to $16.75/hour plus bonuses
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here .
Responsibilities

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  Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  
  
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  Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  
  
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  Advise and review rental charges; and provide an accurate receipt to the customer.Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
  
  
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  Complete return transactions with 100% accuracy.
  
  
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  Inquire about service, satisfaction and document dissatisfaction.
  
  
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  Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  
  
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  Use of proper statement to determine if vehicle is being returned with full tank of gas.
  
  
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  Complete a service alert for any mechanical and or body damage communicated by the customers.
  
  
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  Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  
  
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  Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  
  
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  Keep lot organized for ease of access and traffic flow.
  
  
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  Management reserves the right to modify, change or delete duties assigned.
  
  
  Equal Opportunity Employer/Disability/Veterans
  Qualifications
  
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    Must be at least 18 years old
    
    
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    This position requires a valid driver's license
    
    
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    High School Diploma or G.E.D. required
    
    
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    Minimum of 1 year customer service experience
    
    
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    Must have basic computer skills
    
    
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    Must be able to work outdoors (parking lot and garage) in the elements with long periods of standing
    
    
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    Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
    
    
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    Apart from religious observation, must be able to work the following shift/schedule(s): days, nights, weekends, and holidays
    
    
    We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.
    Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.

Keywords: Enterprise Holdings, San Diego , Return Agent - San Diego Airport, Sales , San Diego, California