Guest Experience Expert (Front Desk Agent)
Company: Marriott
Location: San Diego
Posted on: May 28, 2023
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Job Description:
Job Number 23075048
Job Category Rooms & Guest Services Operations
Location THE US GRANT a Luxury Collection Hotel San Diego, 326
Broadway, San Diego, California, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
JOB SUMMARY
Our jobs aren't just about giving guests a smooth check-in and
check-out. Instead, we want to build and experience that is
memorable and unique. Our Guest Experience Experts take the
initiative to deliver a wide range of services that guide guests
through their entire stay. They are empowered to move about their
space and do what needs to be done. Whether processing operational
needs, addressing guest requests, completing reports, or sharing
the highlights of the local area, the Guest Experience Expert makes
transactions feel like part of the experience.
No matter what position you are in, there are a few things that are
critical to success - creating a safe work place, following company
policies and procedures, maintaining confidentiality, protecting
company assets, upholding quality standards, and ensuring your
uniform, personal appearance, and communications are professional.
Guest Experience Experts will be on their feet and moving around
(stand, sit, or walk for an extended time) and taking a hands-on
approach to work (move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance). Doing
all these things well (and other reasonable job duties as
requested) is critical for Guest Experience Experts - to get it
right for our guests and our business each and every time.
The pay range for this position is $22.23 to $22.23 per hour and
offers health care benefits, flexible spending accounts, 401(k)
plan, earned paid time off and/or sick leave, life insurance,
disability coverage, and other life and work wellness benefits.
Benefits may be subject to generally applicable eligibility,
waiting period, contribution, and other requirements and
conditions.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law. Marriott International
considers for employment qualified applicants with criminal
histories consistent with applicable federal, state and local
law.
The Luxury Collection is a glittering ensemble of locally authentic
hotels and resorts from around the world. Our hotel teams curate
the world's most enriching and desirable destination experiences.
Our mission is to guide our guests, these seasoned travelers on
transformative journeys that touch their spirits, enrich their
lives and create lasting memories. If you are someone with an
appreciation for evocative storytelling and a desire to provide
genuine, personalized, and anticipatory service, then we invite you
to join us on our journey and explore a career with The Luxury
Collection.
Keywords: Marriott, San Diego , Guest Experience Expert (Front Desk Agent), Sales , San Diego, California
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