Guest Service Agent
Company: Bartell Hotels
Location: San Diego
Posted on: September 19, 2023
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Job Description:
Primary Objective of Front Desk (Guest Service) Agent
Position
To provide prompt, effective, friendly guest service for customers
and hotel staff by operating hotel inventory in accordance with the
standards of Bartell Hotels
Responsibilities
-Provides courteous and efficient service to customers by operating
the front desk according to Bartell Hotels standards
-Understands room types and rates
-Proficient in manipulating the hotel room inventory to meet and
exceed customer expectations without loss to hotel
-Understands the "10 foot rule"
-Owns a problem when confronted with one
-Handles difficult situations effectively
-Understands the importance of group codes, guest types, and source
codes
-Communicates clearly and courteously with other staff members and
guests
-Demonstrates proficiency in the use of equipment (inc. faxes,
phones, etc.)
-Responds to customer questions regarding hotel, in-house
facilities, and local events
-Provides courteous, prompt, and accurate inter-hotel
communications to staff and customers
-Takes accurate and complete messages
-Correctly places room on priority status with housekeeping
-Communicates with authorized personnel by using Phones, HotSos
and/or radios
-Follows established hotel security and safety policies as
required
-Prepares reports as requested which may include bucket checks,
dupe checks, credit limits, room discrepancies and In-house
notes
Other duties may be assigned as needed
Keywords: Bartell Hotels, San Diego , Guest Service Agent, Sales , San Diego, California
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