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Guest Service Agent

Company: Marriott San Diego Gaslamp
Location: San Diego
Posted on: February 10, 2024

Job Description:


This is a full time position eligible for benefits.

This position pays $21.00 per hour.


-Medical (Anthem, Kaiser or Simnsa)
-Dental (Aetna)
-Vision (VSP) and Life (The Hartford)
-Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life (The Hartford)
-401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)
-Vacation, sick and holiday pay
-Free Parking at the hotel ($200 value)
-Meal allowance per 8hr shift ($10 per meal period)
-Room Discounts with any Marriott Brand Hotel (31 different brand globally)
-Additional Room Discounts for select hotels within portfolio
-Two pairs of slip resistant shoes a year

Do you enjoy interacting with people? Do you thrive in making someone's day? Apply now and help to provide our guests with extraordinary service and enrich the guest experience. Guest Service Agents are responsible for the daily activities of the Front Office which is the hub of guest contact. The ideal candidate will be an outgoing individual who loves to converse with people from all over the world.


The following is just a few of the responsibilities of the position, but not all inclusive. Job Descriptions are available upon request and/or job offer.

-Welcome and register guests expeditiously, provide information to guests as needed or requested, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
-Check departing guests out of the hotel as per hotel procedures.
-Monitor GXP throughout shift for customer care cases, guest chats and work orders.
-Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
-Resolve guest problems and complaints.
-Answer main phone lines and assist/direct guests where needed.
-Ensures total guest satisfaction.
-Follow supervisor's instructions and performs other duties as directed or assigned.
-Respond to guest requests including delivery of rollaway beds, microwaves, fridges and other special items.
-Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
-Interacts with guests to answer questions and provide necessary services. Refers guests to other staff members if needed.
-Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
-Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
-Ensures total guest satisfaction.
-Follow supervisor's instructions and performs other duties as directed or assigned.
Come be a part of our family and help welcome our guests to their home away from home.

The San Diego Marriott Gaslamp Quarter provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. The San Diego Marriott Gaslamp Quarter is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please call (619) 446-6031 or email Tracy Smith at to let us know the nature of your request.

Keywords: Marriott San Diego Gaslamp, San Diego , Guest Service Agent, Sales , San Diego, California

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