Software Transition Support Agent

Company: ISPA Technology
Location: San Diego
Posted on: May 3, 2025

Job Description:

Position: Software Transition Support AgentLocation: RemoteJob Id: 365# of Openings: 1Clearance: Active Secret or Ability to ObtainAbout This Opportunity:The Software Transition Support Agent plays a critical role in designing, developing, testing and delivering unmanned maritime systems. This position requires a blend of technical expertise, creativity, and a deep understanding of both traditional and emerging unmanned underwater technologies and their operations. The successful candidate will be responsible for contributing to a committed team of engineers and developers that create solutions for mission-critical, globally deployed systems.Day-to-Day Responsibilities:

• Regularly participate in various agile ceremonies with project vendor teams and Product Owners, including organizing and facilitating sprint close outs.
• Work with Product Owners to create standardized outcomes across multiple vendor teams within an agile development environment.
• Work with customers and stakeholders to identify areas for improvement in development and delivery processes and assist with implementation of continuous improvements.
• Manage and review updates to system user guides and procedures.
• Assist with preparation for Program Increment Planning for a geographically distributed team and coordinate with leadership and stakeholders to identify and clearly communicate priorities.
• Perform issue decomposition and epic tracking requiring cross-vendor development for multi-platform systems, including enforcing backlog standards, writing acceptance criteria, writing test plans/procedures, and contributing to design documentation.
• Respond to development tool access requests and configuration requests.Must Haves:
  • Experience providing oversight and management of development and testing support for delivery of software to military customers, specializing in software management and user interaction design.
  • Experience supporting software efforts using collaboration tools (at a minimum Jira and Confluence), including managing tool configuration and user access and permissions.
  • Experience in creating, documenting, and maintaining technical product roadmaps (including capability decomposition, and tracking) for ACAT DoD Acquisition programs.
  • Experience with operations and support of unmanned maritime systems.
  • Familiar with modern software development processes (including agile best practices - no specific framework experience/certification required).
  • Preferred experience as a Release Train Engineer, scrum master, product owner, or member of a high performing development team, or as a participant in organizations that employ multi-team development collaboration frameworks. This includes facilitation of planning meetings with multiple teams.
  • Familiarity with user guide and procedure development and management.
  • Experience designing tests to validate features delivered by multiple development teams.
  • Experience collecting tests results, writing test reports, and generating problem reports for development teams.
  • Experience reviewing developer-provided root cause analysis on problem reports and generating follow-on tasking.Why Choose ISPA Technology?
    • Competitive salary packages with bonus potential.
    • Comprehensive health, vision, and dental coverage.
    • Generous PTO allotment and 11 paid holidays.
    • Robust life and disability insurance options.
    • 401(K) with company match, for your future.
    • A culture of recognition and rewards for your contributions.
    • Opportunities for relocation and professional development.ISPA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment in compliance with applicable federal laws and regulations. Selection for positions will be based solely on merit, qualifications, and the needs of the organization.
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Keywords: ISPA Technology, San Diego , Software Transition Support Agent, Sales , San Diego, California