Director of Strategic Accounts
Location: San Diego
Posted on: June 23, 2025
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Job Description:
About Us Observe.AI is transforming customer service with AI
agents that speak, think, and act like your best human
agents—helping enterprises automate routine customer calls and
workflows, support agents in real time, and uncover powerful
insights from every interaction. With Observe.AI, businesses boost
automation, deliver faster, more consistent 24/7 service and build
stronger customer loyalty. Trusted by brands like Accolade,
Prudential, Concentrix, Cox Automotive, and Included Health,
Observe.AI is redefining how businesses connect with
customers—driving better experiences and lasting relationships at
every touchpoint. The Opportunity Our Strategic GTM team has a
unique mission to help customers understand the deep impact that
highly capable Gen AI models can bring to their business and
customers in contact centers. This role is a mixture of
understanding customer’s business drivers, proposing the right
solution and leveraging a great pool of internal and external
resources to accomplish growth goals. You’ll be a key driver of
opportunities through the entire sales cycle, from pipeline
generation to closure. You’ll represent Observe.AI as a thought
leader in Customer Experience and Contact Center AI, and partner
with speech researchers, data scientists, product engineers, and
solution strategists to help customers evolve their AI journeys.
Our platform is being rapidly adopted by companies in NAMER, and
we’re looking for tenured Strategic Account Directors in the NAMER
region to join our team and continue to bring both new customers
onto the SaaS platform, and expand existing ones. What you’ll be
doing Lead our 50 of the Fortune 250 prospects’ journeys from
consideration to purchase Partner with Account Associates,
Solutions Engineering and Customer Success to build and execute
complex customer evaluations, demos, and proof of values. Forecast
your pipeline and targets on a weekly basis Closely monitor the
industry landscape (people, competitors, partners, etc.) to
contribute to product roadmap and other corporate strategies
Collaborate with solutions, marketing, communications, business
operations, people operations, finance, product management, and
engineering Support the recruitment and onboarding of other
teammates Support the development of company culture What you bring
to the role Selling platform-as-a-service and/or
software-as-a-service and/or selling large BPO solutions with
blended peopletech solutions 10 years of enterprise/strategic
selling experience and achieving sales bookings ARR targets >$1M
per year in the last 3 years Designing and executing complex deal
strategies in contact center space Supporting the growth of
fast-growing, high-performance B2C large companies - Banking,
Insurance, Healthcare, Travel & Hospitality, Telecom Leading
high-visibility customer events (CAB, conferences, product
launches, etc.) Gathering, distilling, and processing complex
market (industry, competitor, customer, prospect) intelligence
Understanding and Reporting on Contact Center KPIs and QA/Coaching
processes What you can expect Competitive compensation including
equity Excellent medical, dental, and vision insurance options
Flexible time off 10 Company holidays Winter Break and up to
16-weeks of parental leave 401K plan Quarterly Lifestyle Spend
Monthly Mobile Internet Stipend Pre-tax Commuter Benefits Salary
Range The OTE (On Target Earnings) compensation range targeted for
this full-time position is $330,000-$375,000 Range per annum.
Compensation may vary outside of this range depending on a number
of factors, including a candidate’s qualifications, skills,
competencies and experience. Base pay is one part of the Total
Package that is provided to compensate and recognize employees for
their work, and this role may be eligible for additional
discretionary bonuses/incentives and equity (in the form of
options). This salary range is an estimate, and the actual salary
may vary based on the Company’s compensation practices. Our
Commitment to Inclusion and Belonging Observe.AI is an Equal
Employment Opportunity employer that proudly pursues and hires a
diverse workforce. Observe AI does not make hiring or employment
decisions on the basis of race, color, religion or religious
belief, ethnic or national origin, nationality, sex, gender, gender
identity, sexual orientation, disability, age, military or veteran
status, or any other basis protected by applicable local, state, or
federal laws or prohibited by Company policy. Observe.AI also
strives for a healthy and safe workplace and strictly prohibits
harassment of any kind. We welcome all people. We celebrate
diversity of all kinds and are committed to creating an inclusive
culture built on a foundation of respect for all individuals. We
seek to hire, develop, and retain talented people from all
backgrounds. Individuals from non-traditional backgrounds,
historically marginalized or underrepresented groups are strongly
encouraged to apply. If you are ambitious, make an impact wherever
you go, and youre ready to shape the future of Observe.AI, we
encourage you to apply.
Keywords: , San Diego , Director of Strategic Accounts, Sales , San Diego, California
