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Curriculum Development Sales Trainer (Instructional Designer)

Company: Service-now.com
Location: San Diego
Posted on: February 15, 2018

Job Description:

Description

Curriculum Development & Sales Trainer (Instructional Designer)
Location: San Diego
This position reports to: Global Director, Sales Enablement

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
WHY WORK AT SERVICENOW?
At ServiceNow, we are equal parts dreamers and doers, leaders and partners
We believe in the power of the individual to achieve amazing things, but we also work as a team to get the job done.
At ServiceNow, you learn how to handle situations not just related to work - no other offers this kind of opportunity
Managers aren't just leaders, they are mentors
There are lots of opportunities for growth for high achievers
What you get to do in this role:
Based out of San Diego, CA the Sales Enablement Manager is part Instructional Designer and part Sales Trainer. This individual will be
responsible for curriculum design, implementation, delivery, and management. This individual will help identify curriculum needs and develop instructional programs as needed. This position is also responsible for the tracking, monitoring, and maintaining of performance or training evaluation metrics.

Design, develop, and manage course content at a variety of levels and roles in instructor-led, virtual, and recorded formats
Provide leadership, project coordination, consultative services, and liaison with cross functional work teams, key stakeholders and subject matter experts to develop course specifications and gather course content.
Analyze and evaluate available training material and collaborate with subject matter experts, business analysts, and product owners to facilitate learning content and design.
Identify areas for improvement and make recommendations to increase the quality and effectiveness of learning content, presentation, and delivery based on user feedback and industry research in the areas of adult learning methodology and the delivery of cutting edge web-based training.
Report status of course/project development and adherence on regularly scheduled intervals.
Use own discretion to develop and recommend a timeline to management for learning content design based upon many factors including software complexity, number of features, target audience, etc.
Manage new development projects from end - to - end ensuring adherence to project milestones and deadlines.
Deliver content at a variety of levels to different audiences via classroom, virtual classroom, and recorded formats.
In order to be successful in this role, we need someone who has:
5 - 7 years of instructional design and course design and development experience.
Proficiency with recent versions of Microsoft Office products
Strong proficiency in Articulate Storyline, Adobe Articulate, Adobe Captivate, and Camtasia 8 software.
Experience creating instructional video and instructional overlays
Working knowledge of instructional design, adult learning methodology and delivery of Web-based training
Foundational knowledge of use of graphics in learning.
Experience developing training for sales groups
Experience developing training on selling software
Excellent English language oral and written communication skills
High degree of initiative with the ability to work independently and in a team environment
Ability to share ideas, promote innovation, and contribute to a collaborative effort across teams and departments
Ability to use discretion regarding programming, design and development of learning materials
Strong technical aptitude with excellent analytical and troubleshooting skills.
Solid project management skills - the ability to meet or exceed deadlines and time lines, balance multiple priorities, and work under pressure
Meticulous attention to detail
Commitment to producing high-quality, cutting edge deliverables
High degree of creativity and flexibility
Mobile learning experience, desired
Able to travel to 10%
Education Requirements:
Bachelor's degree or higher in disciplines related to instructional design, educational technology, adult learning, curriculum and instruction.
Secondary and/or higher education, human cognition and learning, strongly desired.
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at **************, or *********************** for assistance.

Keywords: Service-now.com, San Diego, Curriculum Development Sales Trainer (Instructional Designer), Sales, San Diego, California

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