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Sales Operations Manager

Company: Verizon Connect
Location: San Diego
Posted on: July 13, 2018

Job Description:

What you'll be doing...

The purpose of the Global Sales Operations organization is to drive increased sales revenue through all VZC direct sales segments, products and geographies, through optimized customer acquisition, expansion and renewal. We measure success in increased sales productivity day-over-day, month-over-month and year over year.

This position will manage the relationship with the assigned project(s) through the entire lifecycle as it relates to Sales Operations. They will gather and accurately interpret project requirements to ensure proper assignment of department resources.

They will also partner as a key stakeholder with internal Technology, Program, Product, and Marketing organizations as well as external customers in the planning, execution and reporting of project tasks. The individual will be responsible at a project level supporting internal groups and external clients to the benefit of the sales process.

This position will use their understanding at a business and process level of current Telematics state against the long term roadmap and vision of the program to make key decisions taking into consideration numerous factors.


Employee will be a key stakeholder with cross functional teams to understand the future vision guidance and long term support strategies of Telematics.

The ideal candidate will have better than working knowledge of the Verizon---Connect sales support---teams, their processes and procedures. Using this knowledge the individual will manage the implementation of Verizon---Connect---business streams and initiatives into the Verizon---sales---model.

This individual will then use the roadmap and vision information along with the business requests, inputs, budgeting and product priorities to provide guidance on decisions on resource assignment and appropriate interdepartmental priorities as it relates to the goals and objectives of the project implementation.

6-8 Years experience required

10+ preferred

What we're looking for...

Requirements and Business process review/approval.

Applicant will be responsible for developing / reviewing HIBR (High level Business Requirements) based on reviews with the---Sales---Team to ensure proper scoping and scheduling of internal projects.

Enterprise projects will leverage the PM's abilities for approval of Enterprise level requirements that have an impact on the---sale and/or---Sales team.

Program / Project scheduling, adherence and communication. Applicant will be responsible for maintaining complete project schedules for all internal and Enterprise projects that will exceed $1M in budget responsibility.

Responsible for communication and resolution of status, risks, conflicts to the Sr. Management team as well as the project team on a regularly scheduled basis.

Responsible for the identification of necessary skill sets needed within the project team to complete tasks and the incorporation of the development of resources to acquire needed tasks in order to complete the projects on time and on-budget. Provide recommendations to Senior Leadership.

Manage and drive project implementation for internal and external clients. Responsible for managing and driving all project tasks related to the---Sales Operations---department - common function of a project expeditor.

Identify and implement Verizon Lean Six Sigma (VLSS) opportunities within the Contact Center and Organization.

Applicant will identify, review, & make recommendations on opportunities of processes and procedures of our internal and external centers in an effort to align the---VZ Connect---organizations to drive further synergy for the company while improving the customer experience.

Bachelor's degree required, MBA preferred.

PMP or VLSS Green Belt certification preferred

Experience in support of automotive products a plus

Business process analysis and call flow analysis experience is critical

Capable of defining requirements for human to machine interfaces, training and knowledge base to support agent functions

Exceptional knowledge of the VZC & VZW Sales teams, BGCO, Wireless Consumer, etc.

Proven track record of completing complicated tasks with little to no supervision or direction

Experienced in the management of projects encompassing internal and external teams

Excellent open and proactive written and oral communication skills

Ability to work in team-oriented environment.

Ability to work in matrix managed environment

Ability to influence and lead others (i.e. Project Manager and project teams)

Proficient with Microsoft applications to include Project, Excel, Word and VISIO (i.e. Process

documentation tool)

Proven analytical skills

Strong---Sales Operations---or Telesales orientation.

Knowledge of business process development and improvement

Proven effective negotiation skills

Travel - 15%


Keywords: Telematics, Fleetmatics, Telogis, Skyward,---Sales, Sales Operations---

When you join Verizon...

You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Keywords: Verizon Connect, San Diego, Sales Operations Manager, Sales, San Diego, California

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