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HT Builder Customer Service Rep (1325521)

Company: Rollins, Inc
Location: Escondido
Posted on: November 10, 2018

Job Description:

Builder Customer Service Representatives answer questions, research problems, resolve issues, and schedule builder appointments. The Builder Customer Service Representative is the gatekeeper of the builder accounts and regularly communicates with the Representatives in the respective market. Interacts with Builder Representatives: * Scheduling builder services using the Route Point software. * Resolving customer problems:Scheduling and accounting questions: * Incomplete installs and service(s) and reschedule work. * General superintendents/main office personnel questions. * Communication: * Telephone conversations with Field Managers and Office Personnel about issues surrounding their Installs and Termite Services in a professional manner. * Checking fax, emails and websites for all new scheduling, resets and any additional services. * Maintain Route Point software notes process. * Follow-up telephone calls /emails with Field Managers on homes that have been rescheduled as directed by the Office Manager. * Computer/Filing: * Maintain customer files on computer and in filing system. * Validate installer's paperwork for completeness and accuracy. * File Installer's paperwork in builder files. * Update notes in Route Point with installer and other builder information. * Print and distribute service tickets and graphs for Installers. * Execute, print and distribute appropriate branch, regional and corporate reports. * Accounting (may be assigned to one Builder CSR): * Collect and reconcile payments received by Builders. * Prepare bank deposits. * Reporting and other state required forms * Compile necessary data requested for daily/weekly productivity reports and data clean-up. Prepare all paper work according to the individual builder's procedures. Execute all billing paper work regularly to meet builder time lines for payment. We offer: * Competitive salary + sales commission * Company provided leads * Company vehicle provided * Company cell phone * Robust benefits package including medical/ dental/ vision/401(k) plan * Tuition reimbursement * Discounted services for employees * Paid vacations and holidays * An exceptional training program * The opportunity for the professional growth and respect that comes from working for an industry leader Required Skills Knowledge: * Trained in effective customer service techniques. * Intermediate understanding of computers using Word, Excel and other proprietary software. * Excellent telephone etiquette (e.g., , proper greeting with customers, use of formal language, smile in voice, etc.). * Ability to escalate appropriate inquires or problems to managers.SDL2017

Keywords: Rollins, Inc, San Diego , HT Builder Customer Service Rep (1325521), Sales , Escondido, California

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