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Patient Service Representative - Neurology

Company: Scripps Health
Location: San Diego
Posted on: November 11, 2019

Job Description:

Job Details Description At Scripps Health, you will experience the pride, support, and respect that has been repeatedly recognized as one of the nation's Top 100 Places to Work. You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential. Join a winning team in the Neurology Department at La Jolla Anderson Medical Pavilion as a Patient Service Representative where you will provide important back office support in scheduling patient appointments. There are currently 3 other PSRs providing support to 8 providers in this outpatient clinic. The ideal candidate will be comfortable with heavy call volumes tracked through metrics and will be responsible for scheduling 30 or more patient appointments daily, providing the highest quality customer service. You'll be on the front line for creating a positive Scripps Health experience for our patients while being accountable for the following: - Interacting with patients and providers to gather information for registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions. - Responding to customer billing and payment inquires. - Escalating billing inquiries as needed. - Scheduling and confirming appointments according to guidelines, entering appropriate insurance, performing Key User duties with minimal errors. - Initiating and validating referrals/authorizations. - Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership in order to resolve concerns. This position is a Full Time, benefitted position and has a Monday through Friday, 8am - 5pm work schedule. Qualifications Required Qualifications: - Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies. - Excellent communication and customer service skills. - Strong organizational and analytical skills; innovative with ability to identify and solve problems. Preferred Qualifications: - 1 year experience customer service or healthcare/medical office environment preferred. - Able to adapt, prioritize and meet deadlines. - Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers. Scripps Health is repeatedly named on the Fortune Magazine's 100 Best Companies to work for, the only San Diego-based company, and Becker's Healthcare Top Hospitals. Scripps Health offers a robust Total Rewards Program designed to compensate and motivate you throughout your career. Scripps Health Total Rewards Program includes a broad range of plans and programs including market competitive pay and performance incentives, health and wellness benefits, financial wellness benefits, work-life resources, learning and development opportunities, and rewards and recognition. Unlock your potential with Scripps Health today. Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability. Job: Access / Business Services Primary Location: Central San Diego County-LA JOLLA-SCF-ANDERSON MEDICAL PAVILION Work Locations: SCF-ANDERSON MEDICAL PAVILION (100_233) 9850 GENESEE AVE LA JOLLA, 92037 Organization: Scripps Clinic Job Posting: Oct 8, 2019, 1:53:21 PM Benefit Status: FT - FULL-TIME WITH BENEFITS Recommended skills Medical Terminology Medical Records Scheduling Insurance Cpt Coding Billing

Keywords: Scripps Health, San Diego , Patient Service Representative - Neurology, Sales , San Diego, California

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